Product Owner

It's fun to work in a company where people truly BELIEVE in what they're doing!

About Pick n Pay Omnichannel
At Pick n Pay Omnichannel, we pride ourselves on being at the forefront of retail innovation, creating a dynamic work environment where collaboration and creativity thrive. Our commitment to an inclusive and supportive culture fosters professional growth and personal development, making it an exciting place to build your career. With cutting-edge technology and a focus on seamless customer experiences, our team is empowered to think outside the box and contribute to meaningful projects. Join us and be part of a forward-thinking organisation that values your ideas and encourages you to make a real impact in the world of retail.

About the Customer Applications Domain
The Pick n Pay app is the primary digital touchpoint for millions of our customers, bringing together on-demand grocery shopping through asap!, Smart Shopper loyalty, personalised offers and a growing range of Value Added Services in a single experience. The domain owns the features and platforms that help customers discover value, stay engaged and do more with Pick n Pay every day.
The domain is organised into focused product areas, each led by a Product Owner who works with a dedicated, cross-functional delivery team and the relevant business stakeholders.

About the Role
We're looking for a Product Owner to take ownership of one of the product areas within the Customer App domain. Reporting into the Customer Applications Product Lead, you will own the vision, roadmap and backlog for your area, and work closely with engineering, design, data and business teams to deliver features that create measurable value for our customers and the business.
You will be the voice of the customer and the business within your delivery team, translating strategy into well-defined, prioritised work, making clear trade-off decisions, and ensuring that what we ship performs in production and delivers against the agreed KPIs. The specific product area for each appointment is set out in the Role Focus section below.

MINIMUM QUALIFICATIONS

Grade 12/Matric

Degree or diploma in Computer Science, Engineering, Business, Marketing or a related field (beneficial but not required)

Certified Scrum Product Owner (CSPO) or equivalent certification preferred

Working knowledge of tools such as Jira, Confluence and product analytics platforms is advantageous

MINIMUM REQUIREMENTS
3–5+ years' experience as a Product Owner or Product Manager, ideally on a consumer mobile app or eCommerce platform.

Experience in loyalty, digital marketing, CRM or Value Added Services / digital payments (aligned to the role focus) is highly advantageous.

A proven track record of developing and executing product roadmaps and delivering measurable customer and business outcomes.

Strong experience in writing user stories and acceptance criteria and managing a backlog within an Agile (Scrum or Kanban) environment.

A strong background in measuring product performance, defining success metrics and using data to make decisions.

Experience working with third-party partners, platforms and APIs.

Excellent analytical and problem-solving skills, with the ability to balance customer, commercial and technical considerations.

Outstanding communication, negotiation and influencing abilities, with confidence engaging senior stakeholders.

A customer-first mindset with a strong appreciation for user experience and accessibility.

Experience in retail, grocery or omnichannel environments will be advantageous.

COMPETENCIES

Product vision, strategy and roadmap

Backlog ownership and prioritisation

Customer experience and journey performance

Agile product delivery and execution

Product KPIs, analytics and experimentation

Stakeholder and partner management

Compliance, data privacy and security

KEY RESPONSIBILITIES

Define, communicate and maintain a clear product vision and roadmap for your product area, aligned to the Customer App strategy, business goals and OKRs.

Own and prioritise the product backlog, balancing new features, continuous improvement, technical debt and business-critical changes.

Translate business and customer needs into clear epics, user stories and acceptance criteria, working with Systems Analysts and Architects on solution design.

Drive Agile delivery by working closely with engineering teams.

Champion data-driven decision-making, using customer insight, analytics, experimentation and market and competitor research to guide direction.

Define, track and report on product KPIs, monitoring the performance of key customer journeys and taking corrective action where they underperform.

Work with business stakeholders in Loyalty, Marketing, Commercial, Finance and Customer Services to launch features, drive adoption and support go-to-market activities.

Manage relationships with external partners and service providers that form part of your product area, including integration, performance and commercial considerations.

Ensure your product area complies with relevant regulations, data privacy (POPIA), security and payment standards, and Pick n Pay policies.

Coordinate releases with the wider app team, communicating release content and key changes clearly to stakeholders.

Work with engineering and support teams on the stability, scalability and operability of your products, including incident follow-up and root-cause actions.

Closing Date: 24 November 2026

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Discover who we are