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Boston, Massachusetts, United States
Hybrid
Job Type:
PermanentBuild a brilliant future with Hiscox
Job Title: Product Owner, Digital Portal
Location: Boston, MA or Hartford, CT (Hybrid)
Reports To: Portfolio Management Director
Summary:
The Product Owner for the Digital Portal is accountable for end‑to‑end ownership of our Digital Portal that support Direct Consumers and Agents, and servicing across Hiscox’s Direct products. This role is a senior, business‑facing product leader who translates firm strategy and operational priorities into a clear, actionable product roadmap that delivers measurable business outcomes.
The Product Owner acts as the single point of accountability for product vision, value delivery, and prioritization—working closely with marketing, direct, partnerships, operations, finance, claims, technology, and external partners to modernize workflows, reduce operational friction, and enable scalable growth across the Direct portfolio. This role is critical in ensuring technology investments support underwriting discipline, operational efficiency, regulatory compliance, and differentiated customer and agent experiences.
Key Responsibilities:
Product Strategy & Vision:
Own and evolve the product vision and multi‑year roadmap for the Digital Portal, aligning initiatives to enterprise strategy, portfolio priorities, and operational objectives.
Define clear product outcomes and success measures, ensuring initiatives deliver tangible value such as reduced cycle time, improved data quality, enhanced transparency, and scalable operational performance.
Proactively identify opportunities to modernize legacy processes, increase automation, and reduce manual work and exception handling across the value stream.
Stakeholder Partnership & Decision‑Making:
Serve as the primary business owner for product decisions, balancing competing priorities across marketing, direct, partnerships, operations, finance, claims, compliance, and technology.
Act as a trusted partner to senior business leaders, translating business strategy, regulatory requirements, and market needs into prioritized product initiatives.
Provide clear, well‑reasoned recommendations and trade‑off decisions when capacity, funding, or timelines require prioritization choices—grounded in data, value, and risk.
Backlog Ownership & Agile Delivery:
Own and continuously refine the product backlog, ensuring user stories are well‑defined with clear business context, acceptance criteria, and prioritization aligned to outcomes.
Partner closely with delivery teams to ensure work is sequenced to maximize value delivery, manage dependencies, and minimize disruption to live operations.
Represent the Digital Portal domain in agile ceremonies, including sprint planning, backlog refinement, demos, retrospectives, and PI planning.
Actively manage cross‑team and cross‑platform dependencies, including vendor and third‑party integrations.
Business Enablement & Operational Excellence:
Collaborate with marketing, direct, and partnerships teams to understand end‑to‑end workflows, pain points, controls, and regulatory considerations.
Translate complex insurance and operational processes into scalable product capabilities that support growth while maintaining strong governance and risk management.
Partner with change, training, and readiness teams to drive adoption and embed new capabilities into standard operating practices.
Quality, Launch & Performance Management:
Lead UAT planning and provide oversight to Business Analysts’ execution in partnership with business and technology teams, ensuring solutions meet business intent and readiness standards.
Own post‑launch performance monitoring, using KPIs and operational metrics to assess adoption, effectiveness, and realized value.
Use insights and performance data to inform continuous improvement and future roadmap decisions.
Qualifications & Experience:
8+ years of experience in insurance, product ownership, business analysis, or operations, with meaningful exposure to direct-to-consumer and partnership lines or underwriting portfolios.
Strong understanding of P&C insurance operations, underwriting workflows, regulatory considerations, and policy administration ecosystems.
Proven experience operating in an agile delivery environment with ownership of product roadmaps, backlogs, and prioritization decisions.
Strong analytical, problem‑solving, and decision‑making skills, grounded in data and business outcomes.
Hiscox Values:
At Hiscox our spirit is in Challenging Convention and everything we do is guided by our Values.
Courage: Do the right thing however hard
Quality: World class where it matters
Integrity: True to our word
Excellence in Execution: Consistent, timely, efficient delivery
Human: Firm, fair and inclusive
What Hiscox USA Offers:
Competitive salary and bonus (based on personal & company performance)
401(k) with competitive company matching
Comprehensive health insurance, vision, dental and FSA plans (medical, limited purpose, and dependent care)
Company paid group term life, short- term disability and long-term disability coverage
24 Paid time off days, 2 Hiscox Days, 10 paid holidays, and ability to purchase 5 PTO days
Paid parental leave
4 week paid sabbatical after every 5 years of service
Financial Adoption Assistance and Medical Travel Reimbursement Programs
Annual reimbursement up to $600 for health club membership or fees associated with any fitness program
Company paid subscription to Headspace to support employees’ mental health and wellbeing
Recipient of 2024 Cigna’s Well-Being Award for having a best-in-class health and wellness program
Dynamic, creative and values-driven culture
Modern and open office spaces, complimentary drinks
**This position is hybrid and requires two (2) days in our office weekly if the candidate is near one of the locations listed**
Salary Range: $100-$150k
The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.
About Hiscox:
As an international specialist insurer, we are far removed from the world of mass market insurance products. Instead, we are selective and focus on our key areas of expertise and strength - all of which is underpinned by a culture that encourages us to challenge convention and always look for a better way of doing things.
We insure the unique and the interesting. And we search for the same when it comes to talented people. Hiscox is full of smart, reliable human beings that look out for customers and each other. We believe in doing the right thing, making good and rebuilding when things go wrong. Everyone is encouraged to think creatively, challenge the status quo and look for solutions.
Scratch beneath the surface and you will find a business that is solid, but slightly contrary. We like to do things differently and constantly seek to evolve. We might have been around for a long time (our roots go back to 1901), but we are young in many ways, ambitious and going places.
Some people might say insurance is dull, but life at Hiscox is anything but. If that sounds good to you, get in touch.
About Hiscox USA:
Hiscox USA was established in 2006 to focus on the needs underserved and specialty commercial clients via both the regional broker and direct distribution channels and is today the fastest-growing business unit within the Hiscox Group.
Today, Hiscox USA has a talent force of about 400 employees mostly operating out of 6 major cities - New York, Atlanta, Dallas, Chicago, Los Angeles and San Francisco. Hiscox USA offers a broad portfolio of commercial products, including technology, cyber & data risk, multiple professional liability lines, media, entertainment, management liability, crime, kidnap & ransom, commercial property and terrorism.
You can follow Hiscox on LinkedIn, Glassdoor and Instagram (@HiscoxInsurance)
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