Department:

Technology

Our Company Promise

We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.

Job Description:

About Us

At Southwest Airlines, we believe that flying should feel like freedom. For over 50 years, we’ve been connecting people to what matters most with low fares, legendary hospitality, and a heart for service. Our culture is built on the principles of fun, friendliness, and family, making us one of the most admired workplaces in the world.

If you’re passionate about making a difference, love working in a fast-paced environment, and want to help millions of travelers reach their destinations with a smile, Southwest Airlines is the place for you. Here, your career can truly take flight.

Our Platform pods build the foundational AI capabilities that integrate directly into developer workflows across Southwest. Pod 1 – Platform AI & Integration focuses on GitLab Duo Agent Platform, the enterprise Knowledge Graph, and AI-powered developer workflows, while Pod 2 – Platform & AI Accelerators focuses on platform accelerators, Terraform-based cloud provisioning (CCP→CCPNext), and Backstage Golden Paths. Together the pods enable intelligent automation, faster developer productivity, and consistent AI adoption across the enterprise — connecting data, systems, and context so engineering teams can move faster with greater confidence.

We are hiring two Product Owners — one embedded on each of the two Platform pods (one on Pod 1 – Platform AI & Integration and one on Pod 2 – Platform & AI Accelerators). As Product Owner, you'll serve as the customer proxy for your pod's platform — owning the team backlog as a living representation of user needs, system constraints, and platform standards, and driving predictable progress with fast feedback loops into production. Partnering across US leaders, our Hyderabad engineering community, security, and business stakeholders, you'll frame problems, prioritize with clear frameworks, and define acceptance criteria so the platform delivers measurable value at enterprise scale.

Responsibilities

Prepare backlog for PI Planning and decide which work items become part of the team backlog
Serve as the customer proxy
Build, refine, prioritize, and maintain the team backlog
Partner in Scrum ceremonies such as iteration planning, iteration reviews, and demos
Help create user stories and define acceptance criteria
Review and accept user stories as complete
Contribute to vision and program Backlog
Meet with stakeholders to ensure features and subsequent stories meet expectations
Drive iteration content by prioritizing user stories
May perform other job duties as directed by Employee's Leaders

Knowledge, Skills and Abilities

Ability to make decisions with minimal guidance and oversight
Ability to be organized with strong attention to detail and capable of coordinating multiple viewpoints into a single message
Ability to understand technical issues
Skilled in analytics and problem solving with a high attention to detail
Ability to anticipate risks, issues and opportunities, and escalate them accordingly
Skilled in presentation, facilitation, communication, and negotiation
Ability to be comfortable and articulate in challenging change management scenarios, knowing when to insert self and when to fade back
Solid knowledge in Agile including the value and principles, and how they are applied in enterprise environments

Education

Required: Bachelor's degree in Computer Science, Engineering, Information Systems or related field and/or equivalent formal training

Experience

Required: Intermediate-level experience, fully functioning broad knowledge in:
- Agile and Scrum software development methodologies
- Business analysis, project management or software development delivering enterprise products and solutions
- 2-5 years of relevant work-related experience
- Platform product management: vision, roadmap, OKRs, prioritization
- Deep understanding of AI platform lifecycle (MLOps/LLMOps), personas and workflows
- Stakeholder leadership across Security, Data, Infra, App teams; executive communication
- Value measurement: adoption funnels, ROI/unit economics, service SLAs
- Backlog ownership: epics, user stories, acceptance criteria, release planning
- AWS/AICP fluency (SageMaker, Bedrock, AgentCore) to make tradeoffs

Preferred: Experience
- API/SDK and developer experience strategy
- Responsible AI & governance frameworks
- FinOps familiarity for AI workloads (cost per inference/training)
- Change management for enterprise platform rollouts
- Experience launching internal products with self-service onboarding

Other Qualifications

Must meet confidentiality expectations as to confidential, proprietary and sensitive Company information
Ability to work extended hours as needed

Southwest Airlines is an Equal Opportunity Employer.
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