GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
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JOB SUMMARY
The Product Owner is responsible for maximizing business value by defining, prioritizing, and delivering assigned business capabilities for the organization's product or platform, which is tri-branded and supports three distinct business brands. This role serves as the primary liaison between business stakeholders, technology teams, and external vendors to ensure business requirements are clearly understood, appropriately prioritized, and successfully delivered. The Product Owner owns assigned capabilities from discovery and requirements definition through testing, implementation, and business readiness. This role supports the organization's transition to a new reservation platform, and will shift toward ongoing enhancement work in partnership with the business as implementation is completed.
POSITION RESPONSIBILITIES
- Own assigned business capabilities, products, workflows, and related product backlogs.
- Translate business needs into well-defined Epics, Features, User Stories, tasks, and acceptance criteria.
- Document requirements using appropriate formats, including business process flows, business rules, data requirements, Given/When/Then acceptance criteria, decision tables, and supporting diagrams.
- Lead the discovery, analysis, and documentation of business requirements for the assigned business capabilities by working closely with stakeholders, SMEs, technology teams, and vendors.
- Review current-state processes and identify opportunities to simplify, standardize, and improve processes.
- Ensure requirements focus on future-state business needs rather than unnecessarily replicating legacy-system functionality.
- Prioritize backlog items based on business value, dependencies, risk, implementation readiness, and program objectives.
- Participate in PI Planning, backlog refinement, Sprint Planning, Sprint Reviews, Retrospectives, daily coordination meetings, and cross-functional working sessions.
- Coordinate closely with Business, Engineering, QA, Architecture, Security, Integration, Enterprise Data Management, Reporting, Data Migration, Accounting, Operations, Revenue Management, and vendor teams.
- Support the configuration and validation of business policies and business rules within the product or platform.
- Review vendor-delivered functionality, configuration, demonstrations, documentation, and implementation recommendations.
- Validate completed functionality against requirements and acceptance criteria.
- Coordinate business validation, UAT preparation, defect review, and resolution.
- Ensure test scenarios reflect real business processes, operational use cases, and brand-specific requirements across all three brands.
- Identify and manage product dependencies, assumptions, risks, issues, and decisions.
- Maintain traceability between business requirements, Jira tickets, test cases, decisions, and delivered functionality.
- Provide timely status updates and escalate blockers, risks, and decisions requiring leadership attention.
- Support business readiness activities, including process documentation, training coordination, communications, and implementation planning.
- Maintain accurate Jira, Confluence, Miro, and related product documentation.
- Document the requirements and process for submitting Change Requests when the business requires modifications or enhancements to the out-of-the-box (OOTB) solution.
- Support release planning, production readiness, post-implementation validation, and stabilization activities.
- Collaborate with other Product Owners to ensure consistency across shared capabilities and tri-brand requirements.
- Participate in vendor workshops, demonstrations, onsite sessions, and implementation planning activities.
- Perform other job-related functions as assigned.
QUALIFICATIONS
DEGREE TYPE:
Bachelor's Degree
FIELD(S) OF STUDY:
Bachelor’s degree preferred in Engineering, Business, Economics, Management Science, Information Technology, Computer Science, or equivalent work experience.
EXPERIENCE
- 3+ years of experience as a Product Owner, Product Analyst, Business Analyst, Systems Analyst, or similar role.
- Experience with reservation, booking, revenue-management, or customer-facing systems preferred.
- Experience working with external technology vendors preferred.
COMPETENCIES & SKILLS
- Excellent analytical, problem-solving, verbal and written communication skills. Experienced with Epics, User Stories Acceptance Criteria, Business Requirements and Roadmaps. Proficiency with Jira, Confluence, Miro, Microsoft Teams, and related collaboration tools. Demonstrated understanding of Agile, Scrum, Kanban, or SAFe delivery environments with strong digital & technical skills. Ability to drive results independently. Innovation, Process Improvement, Creativity, and Clean-Sheet Reinvention skills. Proven success with collaboration between cross functional teams. Strong management, analytical, organizational, communication skills, and conflict management skills. Ability to highlight considerations for alternative processes or solutions. Intermediate level knowledge of Microsoft Office applications with advanced Excel and Visio skills to create business process models. Must work well under pressure with limited direction and documentation.
CERTIFICATIONS & LICENSES
- Certificate in Scrum Master or Scrum Product Owner preferred (CSM, CSPO).
ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY:
At a Glance
Brand Overview
Norwegian Cruise Line
Oceania Cruises
Regent Seven Seas Cruises
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EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
