London - Exchange Tower, United Kingdom
Onsite
Looking for a new challenge?
Take a look at our current vacancies. If you see a vacancy that is right for you, we encourage you to apply!
Product Owner
Join a team where Purpose drives everything we do, Ambition fuels our growth, Respect shapes our culture and Trust builds our foundation.
We're not just hiring — we're inviting you to build the future with us. If you're curious, driven, and ready to leave your mark, this is your invitation to make your next move.
Contract : Permanent
Working hours: 35 hours per week is full time. Where possible, we are open to considering part time/flexible working patterns. Please let us know in your application your desired working pattern.
Salary: £65,221 - £75,000
Location: London
Reporting to: Platform Owner
By joining our team, you'll enjoy the best of both worlds – hybrid working and the collaboration of a great office environment. Our permanent hybrid policy sees us all working at least four days across a fortnight in the office. As well as extensive opportunities for personal and career development.
About Us:
The Financial Ombudsman Service is an independent, not-for-profit organisation that plays a vital role in UK financial services. Every day we help resolve disputes between consumers, or small businesses, and their financial service providers.
What You’ll Do:
As a technology product owner, you will play a key role in supporting our future, tech-enabled customer and employee journeys.
Working with one of our established platform owners, and building on the organisation’s strategy, vision, and operational goals, you will help create and mature the roadmap for either our casework products (centred on our implementation of Microsoft’s Dynamics 365), or our digital products (Ombudsman Connect and our Digital Front Door).
You’ll be a strong advocate of the value your product can bring, always looking for ways in which it can support and enable the organisation, and helping wider colleagues understand these opportunities.
Partnering with our casework teams, our enabling functions, as well as technology colleagues (internal, and external suppliers), you’ll be adept at building strong relationships, and communicating effectively between all parties to ensure that what we deliver will really move us forward.
Understanding both how our applications function, and what drives our organisation, will be crucial to your role.
You’ll also have a strong eye for detail, and the confidence and judgement to decide when to exercise your authority, and when to escalate matters.
Together, you and your platform owner will ensure we have a vision for how to maximise the effectiveness of our technology products; shaping and delivering the changes that come your way and delivering products that make our people proud – and of a quality our customers would expect.
To be considered for this role, you’ll need to show us that you’ve got the skills and capabilities. You’ll have to meet the following minimum criteria:
Minimum Criteria –
It would also be nice for you to have
Why You'll Love Working With Us:
We are a values led organisation. Our values define our culture, influence our decisions, and underpin our vision and strategy. They set out how we play our PART through Purpose, Ambition, Respect and Trust. You can learn more about our values here: https://www.financial-ombudsman.org.uk/who-we-are/aims-values
Flexibility: Work your way — remote, hybrid, or in-office
Wellbeing: [Health plan, gym memberships, mental health support]
Growth: We invest in your future with [courses, mentorship, promotions]
Culture: Diverse. Inclusive. Collaborative. Fun.
We also offer an attractive, competitive salary and flexible benefits to suit our people. Here’s a list of some of the many benefits and perks you can get for working with us:
Let’s Make This Easy.
To apply, upload an updated version of your CV
Applications need to be submitted by 14th October 2026
Shortlisted candidates will be asked to complete an online assessment.
Due to high application numbers this advert may end earlier than the date specified, so please don't delay and apply now!
A full job profile is available on request and will be provided to candidates shortlisted to the first stage of the assessment process.
The Financial Ombudsman is an Equal Opportunity Employer.
We celebrate diversity and are committed to creating an inclusive environment for all team. We view diversity as fundamental to our success and welcome applications from underrepresented groups across all communities. Please click on the link below to find out more
https://www.financial-ombudsman.org.uk/who-we-are/aims-values/diversity-inclusion
Don’t miss out be part of the journey and take advantage of this opportunity.
Authenticity of applications
We value authentic personal applications. If we determine that your CV or supporting statement was generated using AI tools, your application may be withdrawn from consideration.
Want to know if this job is worth applying to?
