Not specified
Hybrid
Role Responsibilities
The Assistant Manager, Product Management acts as a key driver of the acquisition and onboarding experience, leading initiatives to optimize the user journey from first interaction through account creation and activation. This role focuses on improving conversion, reducing friction, and ensuring alignment with growth, compliance, and risk objectives.
Define and deliver the acquisition roadmap aligned with growth targets, business goals, and regulatory constraints
Own the end-to-end acquisition funnel, from first touchpoint to successful account creation and activation
Prioritize acquisition initiatives and manage the backlog, focusing on conversion, CAC, and scalability
Design and optimize signup and onboarding flows, reducing friction while balancing speed, security, and compliance
Collaborate with onboarding, marketing, risk, compliance, and engineering teams to ensure a seamless and efficient user journey
Run A/B tests and analyze funnel performance to identify bottlenecks and drive continuous improvements
Write clear user stories for features such as signup, data capture, and KYC orchestration
Ensure compliance with AML/KYC requirements and integrate fraud prevention and identity verification solutions
Monitor KPIs such as conversion rates, onboarding time, and drop-offs, driving improvements through data and experimentation
Stay updated on trends in digital acquisition, identity, KYC, and fraud prevention
Role Requirements
Bachelor’s degree in business administration, Marketing, Engineering, Finance, or a related field
4–6 years of experience in Product Management, Growth, Digital Acquisition, or related roles
Experience owning and optimizing acquisition funnels, onboarding processes, or customer journeys in digital products
Strong understanding of KYC/AML requirements, digital identity, and fraud prevention is a plus
Experience working with Agile methodologies and backlog management tools (e.g., Jira, Azure DevOps)
Strong analytical mindset with the ability to interpret funnel metrics, conversion data, and user behavior insights
Proven ability to run experiments (A/B testing) and translate insights into product improvements
Ability to balance business needs, user experience, and regulatory considerations
Strong stakeholder management and cross-functional collaboration skills
Excellent communication skills, with the ability to translate complex concepts into clear requirements
Advanced proficiency in data analysis tools (Excel, dashboards, analytics platforms) is a plus
Fluency in English (B2+ minimum; C1 preferred)
Self-motivated, results-driven, and comfortable working in fast-paced environments while managing multiple priorities
Work Shift
Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.
BENEFITS AND OTHER DETAILS
Benefits
You will also have access to short-term incentives, multiple health insurance options, accident and life
insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.
Your Brazil-specific benefits include:
Other Details
We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.
Estimated Job Posting End Date:
06-06-2026This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.
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