Arriva is a leading provider of passenger transport across Europe, employing around 34,400 people and delivering approximately 1.6 billion passenger journeys each year. Through buses, trains, coaches, trams, waterbuses, bike-sharing systems, on-demand transport solutions and a rolling stock leasing business, we proudly connect people and communities safely, reliably and sustainably across 11 countries. Our purpose is simple: to deliver these services in a better way, every day.
With strong roots dating back to 1938, an ambitious growth and sustainability agenda, and a continuously evolving relationship with our shareholder I Squared Capital (acquired in 2024), this is an exciting time to join Arriva as we shape the next chapter of our journey.
We are seeking a Product Owner – Customer & Commercial to join our Product team, playing a key role in shaping and delivering digital and technology-driven solutions that enhance customer experience and commercial performance across the Group.
This is a high-impact role at the intersection of business and technology, focused on translating customer and commercial priorities into clear, actionable requirements for delivery teams. You’ll take ownership of the product backlog, ensuring it reflects business priorities, customer needs and technical feasibility, while working closely with stakeholders across the organisation to deliver solutions that drive measurable value.
This role will be on a hybrid working basis, a minimum of 3 days per week from either our London (Lacon) or Sunderland (Doxford) office, with the remainder focused on where you can best deliver for your colleagues while maintaining a healthy work-life balance.
Key responsibilities
You will play a central role in the end-to-end delivery of customer and commercial products, including:
You will contribute to a diverse portfolio spanning customer experience, ticketing and retail, CRM and sales, revenue management, marketing and digital, and accessibility and inclusion - supporting the delivery of solutions that have a direct impact on both customers and the business.
What we are looking for
We are looking for a collaborative and commercially aware Product Owner with experience delivering digital or technology products in a complex organisation.
You will bring:
You’ll be someone who enjoys working at the intersection of business and technology, with a natural curiosity for how digital solutions can improve customer outcomes and commercial performance. With a structured and collaborative approach, you’ll be confident taking ownership of delivery and guiding work from concept through to implementation.
Thriving in a fast-paced environment, you’ll build strong relationships across the organisation and bring clarity to complex challenges, ensuring that priorities remain aligned to delivering real value. With a focus on continuous improvement, you’ll be motivated by the opportunity to shape how products are developed, delivered and enhanced over time.
This role offers the opportunity to influence a broad and evolving portfolio of customer and commercial products across a major European organisation. You’ll work closely with stakeholders at all levels, contributing to solutions that improve customer experience, drive commercial outcomes and support Arriva’s wider transformation journey.
If you enjoy translating ideas into impactful products and want to play a key role in shaping digital capability across a complex, international business, this is an exciting opportunity to develop your career within Arriva.
The closing date for applications is Wednesday 3 June 2026. Arriva group reserves the right to close this vacancy early.