Product Owner, GRS Member Journey

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Product Owner, Group Retirement Services (GRS) Retiree Digital Experience

Are you ready to transform how millions of Canadians retire?

We're looking for a Product Owner who thrives at the intersection of technology, customer experience, and financial wellness. In this role, you'll champion digital solutions that break down complexity and empower clients to take control of their retirement transition journey.

About the Opportunity

The GRS Client Journey team is building the future of self-serve retirement services. As Product Owner for our retiree digital experience, you'll lead an agile team in creating intuitive digital functionality that makes transitioning into, and managing retirement accessible and engaging for our clients.

What Makes This Role Exciting

You'll be at the forefront of our digital wealth platform transformation, working with cross-functional partners to:

• Shape the retiree experience for clients managing their retirement income
• Balance business priorities with user needs to deliver meaningful features
• Drive the complete lifecycle from vision to execution, including change management and success measurement
• Make strategic decisions that directly impact millions of clients

Who You Are

• A natural collaborator who listens actively and communicates with clarity and conviction
• Solution-focused with the ability to navigate challenges and find creative paths forward
• Impact-driven and motivated by work that makes a tangible difference in people's lives
• A change agent who believes in the power of technology to transform experiences

If you're passionate about using digital innovation to help people achieve financial security and peace of mind, this is your opportunity to make it happen.

Key Responsibilities

Product Vision & Strategy

• Define and communicate an ambitious product vision that aligns with team strategy and organizational goals
• Partner with business leaders to establish product business value and support customer communication initiatives
• Stay current on market trends and competitive solutions to identify opportunities for innovation

Backlog Management & Delivery

• Translate user needs into clear user stories and acceptance criteria using market and industry insights
• Prioritize and maintain a healthy backlog that keeps the team prepared 3-4 sprints ahead
• Own the end-to-end delivery strategy from concept to production launch

Stakeholder Collaboration

• Work closely with cross-functional stakeholders to ensure digital products meet business requirements
• Set and track product-specific OKRs, providing regular progress updates to stakeholders
• Champion simplicity in design and development to accelerate time-to-market and enable faster customer feedback

Performance Optimization

• Monitor launched digital assets and develop frameworks to measure the impact of improvements
• Identify and propose experimentation opportunities through test-and-learn approaches
• Continuously optimize product performance based on data and user insights

Change Management

• Oversee business and operational change management activities from planning through completion
• Implement timelines, track progress, and proactively manage risks and dependencies across initiatives

Key Skills & Qualifications

Product & Leadership Excellence

• Proven track record building best-in-class digital experiences
• Strong ability to influence and align stakeholders around product direction
• Skilled at leading teams to deliver end-to-end solutions
• Effective change management capabilities with experience driving organizational transformation

Communication & Collaboration

• Excellent communication skills with confidence presenting to senior business stakeholders
• Ability to navigate and build relationships across a large, complex organization
• Strong collaborative approach working with Technical Leads, Scrum Masters, and cross-functional teams

Technical & Analytical Acumen

• Deep understanding of agile development methodologies and best practices
• Strong problem-solving skills with ability to analyze options and recommend optimal solutions
• Sound grasp of financial and accounting concepts

Innovation Mindset

• Curious and continuous learner committed to test-and-learn approaches
• Champion of experimentation and innovation
• Skilled at empowering teams to take risks, learn from failures, and grow

Education & Experience

• University degree in Marketing, Business, or Information Technology
• Significant strategic experience with focus on business model evolution and digital transformation
• Demonstrated expertise in mobile product development and digital channels

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay, eligible Sun Life employees participate in various incentive plans, payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.  

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our Clients, the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to thebrightside@sunlife.com.

We are proud to be a hybrid organization that offers our employees the choice and flexibility to work from both the office and virtually based on the needs of the business, our Clients and you! Several work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We may use artificial intelligence to support candidate sourcing, screening, interview scheduling.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range:

80,000/80 000 - 128,000/128 000

Job Category:

Marketing

Posting End Date:

05/07/2026