About Us:
Our purpose is to help clients exceed their financial health goals. Across the reimbursement cycle, our scalable solutions and clinical expertise help solve programmatic needs. Enabling our teams with leading technology allows analytics to guide our solutions and keeps us accountable achieving goals.
We build long-term careers by investing in YOU. We seek to create an environment that cultivates your professional development and personal growth, as we believe your success is our success.
JOB SUMMARY:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Note: The essential duties and responsibilities below are intended to describe the general duties and responsibilities of this position and are not intended to be an exhaustive statement of duties. This position may perform all or most of the primary duties listed below. Specific tasks, responsibilities or competencies may be documented in the Team Member’s performance objectives as outlined by the Team Member’s immediate Leadership Team Member.
This position is REMOTE within US only. Some travel Required (5%-10%)
The ideal candidate WILL HAVE: Bachelor's degree plus 3+ years of product, business analysis, or project-related experience in a high-volume environment, strong Agile methodology expertise, and hands-on experience implementing AI or emerging technology solutions.
The Product Owner owns an assigned healthcare technology product end to end, from vision and roadmap through delivery, release, and continuous improvement. This role brings hands-on experience delivering AI-enabled, HIPAA-compliant web applications to the hospital/provider revenue cycle space, where Revenue Cycle Management (RCM) experience is valued but not required.
The Product Owner partners with security, architecture, design, engineering, and business and client stakeholders to build new products from zero to one, enhance user workflows, and deliver solutions that increase efficiency and reduce cost. The ideal candidate combines analytical rigor, product insight, and an entrepreneurial spirit, and is accountable for the measurable business impact of the product.
ESSENTIAL JOB FUNCTIONS:
Product Ownership and Strategy
- Own the assigned product end to end, including vision, roadmap, prioritization, delivery, release management, and ongoing performance.
- Take accountability for validating market and user opportunities and for the cross-functional success of the product, from engineering and design through launch and adoption.
- Translate business and client needs into a clear product vision and ensure development teams understand and align to it.
- Translate product vision into actionable implementation plans, and prioritize features and enhancements based on user needs, analytics, and business impact.
- Lead zero-to-one web application development, from discovery and concept validation through MVP and launch.
- Drive feature development that takes the product to the next level, with a focus on enhancing and streamlining user workflows.
- Identify, evaluate, and implement AI and automation opportunities that increase efficiency, reduce cost, and improve outcomes for providers and clients.
- Contribute hands-on to product launches and iterations, combining analytical skills, product insight, and an entrepreneurial mindset.
- Act as an ambassador for the product internally and externally, and as the primary point of contact for product-related questions.
Agile Delivery and Backlog Management
- Develop, maintain, and prioritize the product backlog, translating requirements into well-defined user stories with clear acceptance criteria.
- Facilitate all Agile and sprint ceremonies with the development team, including sprint planning, backlog refinement, daily stand-ups, sprint reviews, and retrospectives.
- Write detailed feature specifications and confirm the integrity of acceptance tests so teams clearly understand expectations.
- Work with project managers and technical leads to determine scope, priorities, and timelines for development cycles.
- Inspire and motivate development teams to deliver innovative solutions with an appropriate sense of urgency.
Release Management and Change Governance
- Own the release cycle for the assigned product, including planning, readiness, and successful delivery of each release.
- Communicate planned and completed releases to the Enterprise Change Advisory Board (CAB) and other affected stakeholders, in line with enterprise change management practices.
Cross-Functional Collaboration
- Partner with security, architecture, design, engineering, and QA teams to ensure solutions are secure, scalable, user-centered, and well-designed.
- Collaborate with product owners and teams across the product organization to leverage existing solutions and shared platforms, and develop new capabilities only where necessary.
- Work with business and client stakeholders to gather requirements, manage expectations, and obtain buy-in in a matrixed organization.
- Work with key stakeholders across the company to ensure successful product releases.
- Facilitate communication across team functions, and prepare stakeholder presentations and product demos to share progress and learnings.
AI and Emerging Technology Enablement
- Research emerging technologies, including new AI use cases, and recommend solutions that improve the product and the experience of providers and clients.
- Support learning initiatives that build AI fluency and promote healthy, responsible adoption within the team.
- Stay current on technology and industry trends, contribute to team knowledge sharing, and serve as a go-to resource for product leadership and delivery.
Security, Compliance, AI Governance, and Trust
- Ensure products are designed and delivered in compliance with HIPAA and other applicable healthcare privacy, security, and regulatory requirements.
- Take part in AI governance, helping define and uphold standards for responsible, transparent, and compliant use of AI in the product and across the organization.
- Incorporate security, privacy, and responsible AI considerations into product requirements, design decisions, and release readiness.
EDUCATION:
- Bachelor's Degree REQUIRED or Master's degree in Business, Computer Science, Engineering, or a related field, or equivalent experience.
EXPERIENCE:
Required:
- 3+ years of experience as a Product Owner, Product Manager, or Business/Data Analyst in a high-volume business environment.
- 3+ years of Agile experience, including backlog management and facilitating sprint ceremonies with development teams.
- Proven experience implementing AI solutions, including 2+ years working with AI or other emerging technologies.
- Proven record on high-velocity teams building digital products from ideation through launch, with at least one product taken from concept to market adoption, and concrete case studies and metrics demonstrating business impact.
- Proven experience working with cross-functional teams, including security, architecture, design, and business stakeholders.
- Experience developing web applications from zero to one, as well as delivering feature enhancements that advance a mature application and improve user workflows.
- Proven record of implementing technology solutions that increase efficiency and reduce cost.
- Experience designing and delivering systems that meet HIPAA, high-trust, and compliance requirements.
- Experience owning a product's release cycle and communicating releases through change management or CAB processes.
- Experience working in a matrixed organization and in a client-facing role, demonstrating leadership skills.
Preferred:
- Experience in hospital/physician revenue cycle management (RCM).
- Experience with FHIR integration and healthcare interoperability standards.
- Knowledge of Azure DevOps.
- Knowledge of Microsoft Decision Engine functionality.
- Expertise in Microsoft Office Suite products.
KNOWLEDGE, SKILLS, AND ABILITIES:
- Ability to work independently and collaborate as part of a team.
- Strong verbal and written communication and presentation skills, with the ability to communicate clearly with executives, senior management, clients, and technical teams.
- Strong interpersonal skills and a professional demeanor, with the ability to build and sustain professional relationships and influence without direct authority.
- Ability to lead projects or workstreams and provide clear guidance to others.
- Excellent decision-making, analytical, and problem-solving skills.
- Meticulous attention to detail and quality of work product.
- Ability to manage and prioritize multiple tasks in a fast-paced, dynamic environment and meet deadlines.
- Ability to navigate multiple systems to gather and relay information.
- Fast learner who is technically inclined and curious about emerging technology.
- Regular attendance during regularly scheduled business hours.
What we offer:
- Competitive salary commensurate with related experience
- Quality of life with a remote, predictable, full-time schedule
- Medical, Dental, Vision coverage, and more
- 401(k) with company match
- Long-term disability insurance and life insurance
- Certification reimbursement
- Holidays and flexible paid time off
PHYSICAL DEMANDS:
Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions as described. Regular eye-hand coordination and manual dexterity is required to operate office equipment. The ability to perform work at a computer terminal for 6-8 hours a day and function in an environment with constant interruptions is required. At times, Team Members are subject to sitting for prolonged periods. Infrequently, Team Member must be able to lift and move material weighing up to 20 lbs. Team Member may experience elevated levels of stress during periods of increased activity and with work entailing multiple deadlines.
A job description is only intended as a guideline and is only part of the Team Member’s function. The company has reviewed this job description to ensure that the essential functions and basic duties have been included. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate.
