Location:
4910 Tiedeman Road, Brooklyn Ohio
Job Summary
The Digital II role is focused on building optimal customer experiences by leveraging data and tying it back to a bigger strategic vision, enhancing processes, and improving the client experience.The Digital II is responsible for contributing to and executing against the strategic plan for enhancing the capabilities of our products across Key's Lines of Business. Initiate and lead projects, initiatives and capabilities to implement current digital capabilities and help drive innovation while collaborating closely with marketing, technology, and other internal partners to ensure effective deployment and execution. This role could support digital service, acquisition or commercial capabilities/experiences and report in to the Consumer Servicing, Originations & Wellness, or Commercial Servicing team.
Essential Functions
- Partner and support work of product owners and other team members to build and deliver enhancements to Key Bank’s mobile and online capabilities. Collaborate with designers, software engineers, and others across the organization for alignment and transparency.
- Initiate and lead projects to implement enhancements and innovation while collaborating closely with marketing, technology, product partners, vendors, and internal partners to ensure effective deployment of budget in order to maximize our digital investment.
- Draw digital strategies and/or insights from analysis, tests hypothesis, recommends strategy based on insights.
- Develop strong business/ financial knowledge and understand clients’ needs, demonstrate a strong understanding of technology to collaborate with our technology partners to build or integrate scalable and extensible capabilities
- Execute initiatives and co-manage or assist on individual backlog items related to complex efforts
- Translate business goals into digital product concepts and tactical user stories.
- Work closely with stakeholders to advise them on how to develop and sustain a business advantage in their space via Key Bank ’s digital channels.
- Maintain and manage multiple and/or changing priorities quickly with flexibility, initiative, innovation and a team focus to drive success.
- Make sound data-driven judgments drawing from both analytical data sources and qualitative data sources.
- Use problem-solving skills that help identify, isolate and resolve problems and issues in a timely fashion to negate or minimize customer pain points.
- Develop close working relationships with other departments in the company as well as external contacts.
- Performs other duties as assigned; duties, responsibilities and/or activities may change or new ones may be assigned at any time with or without notice
- Complies with all KeyBank policies and procedures, including without limitation, acting professionally at all times, conducting business ethically, avoiding conflicts of interest, and acting in the best interests of Key’s clients and Key.
Education
- Bachelor's Degree in business, marketing, information systems management or equivalent (preferred)
- OR equivalent experience (required)
Work Experience
- 1+ years (2+) of experience in digital business and/or product development (required)
Skills
- Strong analytical mindset, data driven decisioning and insights
- Thought leader and familiar with industry competitive analysis
- Combination of business depth and technical savvy
- Experience working in a collaborative, Agile, and data-driven environment
- Digital native with a strong understanding of the digital landscape, technologies, disrupters, and best practices.
- Experience creating innovative digital products and services that drive business results.
- Working knowledge and appreciation for user-centered design and digital user experience
- Passionate about leveraging user-generated data and third-party data to create intelligent. software driven customer experiences.
- Have a passion to think critically and identify new ways to create positive client centric experiences
- Possess a strong mix of quantitative, qualitative and problem-solving skills
- Ability to think strategically coupled with the ability to drive to execution
- Experience with storytelling + curating presentations
- Ability to build relationships and influence broadly
Core Competencies
- All KeyBank employees are expected to demonstrate Key’s Values and abide by Key’s Code of Conduct.
Physical Demands
- General Office - Prolonged sitting, ability to communicate face to face in person or on the phone with teammates and clients, frequent use of PC/laptop, occasional lifting/pushing/pulling of backpacks, computer bags up to 10 lbs.
Travel
- Occasional travel to include overnight stay.
Work Location Category
COMPENSATION AND BENEFITS
This position is eligible to earn a base salary in the range of $69,000.00 - $105,000.00 annually. Placement within the pay range may differ based upon various factors, including but not limited to skills, experience and geographic location. Compensation for this role also includes eligibility for incentive compensation which may include production, commission, and/or discretionary incentives.
Please click here for a list of benefits for which this position is eligible.
Key has implemented an approach to employee workspaces which prioritizes in-office presence, while providing flexible options in circumstances where roles can be performed effectively in a mobile environment.
Job Posting Expiration Date: 09/30/2026

KeyCorp is an Equal Opportunity Employer committed to sustaining an inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, pregnancy, disability, veteran status or any other characteristic protected by law.
Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.
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