TPE DH 337, Taiwan
Remote only
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
Provides specialist technical support to the Global Field Operations teams ensuring that safety and complex customer cases are dealt with quickly and efficiently
Proactively monitors the global installed base to identify trends and improvement opportunities to improve system reliability and enhance customer satisfaction
Provides specialist Technical Support as the interface to the design and development teams on all new product introductions
Supports the production of all product related service technical documentation and communication to Global Field Operations
Closes the ‘Quality Feedback Loop’ by working closely with the field teams to ensure that installed base product performance issues are clearly understood
Supports the development of data analysis and trending capability working closely with the Data Analytics & Dynamic Maintenance Team
Provides specialist technical training when requested
Supports change control implementation and defect handling
Generates service technical instructions
Supports complaint handling & investigation
Provides installation and service support and training during new product roll out and ensures that feedback is delivered and incorporated into subsequent releases
Reports design, reliability, and maintenance problems
Provides specialist technical support to the Installed Base Excellence team
Supports the development and specification of special test equipment
Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
To find out more about Healthineers’ specific businesses, please visit our company page here.
As an equal opportunity employer, we welcome applications from individuals with disabilities.
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To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes. As an equal opportunity employer, we welcome applications from individuals with disabilities.