This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Product Support Engineer based in Brazil.
This is a customer-focused technical role supporting B2B clients and partners across a fast-paced SaaS environment.
You will investigate complex product issues, perform technical research and debugging, and drive problems toward resolution.
The role combines strong technical aptitude with clear communication across both technical and non-technical audiences.
You will collaborate closely with Support, Product, and Engineering teams to improve the customer experience and product offering.
As a customer advocate, you will help identify recurring challenges and provide valuable insights to product teams.
The position also offers the opportunity to develop deep expertise in mobile marketing technology and SaaS products.
It is well suited to an independent, service-oriented professional who enjoys solving problems and working in a dynamic environment.
Accountabilities:
- Act as the first point of contact for clients and partners, troubleshooting issues and escalating complex cases when necessary.
- Research, investigate, debug, and resolve technical customer issues through structured problem-solving.
- Provide clear, concise technical explanations and communicate solutions effectively to both technical and non-technical stakeholders.
- Collaborate with Support, Product, and Engineering teams to investigate recurring issues and contribute to product improvements.
- Represent customer needs and feedback within the product organization, helping ensure customer perspectives influence product development.
- Develop strong expertise in mobile marketing concepts, product functionality, and technical support processes.
- Manage multiple customer requests simultaneously while maintaining accuracy, responsiveness, and a high level of service.
- Contribute to the continuous improvement and development of customer support practices, processes, and capabilities.
Requirements:
- 3–5 years of professional experience in Technical Support, QA, or a closely related technical role.
- Bachelor’s or equivalent degree in a relevant technical field, such as B.E., BCA, or MCA.
- Fluent English communication skills, both written and verbal.
- Ability to write concise, accurate technical explanations in English.
- Experience communicating effectively with both technical and non-technical audiences.
- Previous experience in a B2B SaaS environment is an advantage.
- Strong troubleshooting, analytical, research, and debugging abilities.
- Service-oriented mindset with a genuine focus on customer satisfaction.
- Strong organizational and time-management skills, with the ability to prioritize effectively in a high-volume environment.
- Ability to multitask, work independently, and take ownership of issues through resolution.
- Comfortable working in a fast-paced, innovative environment requiring energy, urgency, adaptability, and sound decision-making.
- Strong teamwork, communication, and presentation skills, with a proactive and self-directed approach to learning.
Benefits:
- Opportunity to work in a dynamic and innovative SaaS environment.
- Exposure to B2B customers, partners, product development, and engineering teams.
- Opportunity to build specialized expertise in mobile marketing technology and product support.
- Professional growth through hands-on technical problem-solving and cross-functional collaboration.
- Opportunity to contribute directly to product improvements and customer experience initiatives.
- Inclusive environment that values diverse perspectives and individual contributions.
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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