Product Systems Analyst

Accountabilities:

• Product and system support: Support the administration, maintenance, and continuous improvement of deposit and digital banking platforms, assisting with system configuration and monitoring performance under the guidance of senior team members.
• Issue resolution: Research product and system issues, troubleshoot problems, identify opportunities for improvement, and appropriately escalate issues to technology vendors or internal support teams.
• Testing and quality assurance: Help develop test plans and test cases for new products, system enhancements, and software releases; execute User Acceptance Testing (UAT), document results, identify defects, and track them through resolution.
• Product implementation: Support the implementation of new products and services by coordinating project tasks and timelines, validating configurations, participating in implementation activities, and contributing to post-launch reviews.
• Cross-functional collaboration: Work with Product, Operations, Compliance, Vendor Management, and other internal stakeholders to support product initiatives and ensure effective system and operational outcomes.
• Documentation: Create and maintain standard operating procedures, user guides, system documentation, testing materials, and product reference resources, ensuring information remains accurate as products and platforms evolve.
• Vendor support: Assist with technology vendor relationships by tracking support tickets and implementation requests, participating in vendor meetings and demonstrations, and staying informed about new features and system capabilities.
• Continuous improvement: Monitor products and systems for potential enhancements and contribute to initiatives that improve efficiency, quality, user experience, and overall product performance.

Requirements:

• Education: Bachelor’s degree in Business, Finance, Information Systems, Computer Science, or a related discipline, or equivalent professional experience.
• Experience: 1–3 years of experience in banking, financial services, business analysis, operations, technology support, or a closely related field.
• Analytical capabilities: Strong analytical, problem-solving, and organizational skills, with the ability to investigate issues, identify patterns, and support practical solutions.
• Technical proficiency: Proficiency with Microsoft Office, particularly Microsoft Excel, and the ability to learn and work effectively with banking systems, digital platforms, and technology tools.
• Testing experience: Familiarity with software testing, quality assurance, User Acceptance Testing, defect tracking, or related processes is preferred.
• Banking knowledge: Experience working within a financial institution and familiarity with banking operations or digital banking platforms are advantageous.
• Communication: Excellent written and verbal communication skills, with the ability to collaborate effectively with technical and non-technical stakeholders.
• Organization and prioritization: Ability to manage multiple priorities, coordinate tasks, meet deadlines, and remain effective in a fast-paced environment.
• Product mindset: Interest in technology, process improvement, digital products, and product management, with a willingness to continuously develop expertise.
• Working style: Detail-oriented, dependable, collaborative, and comfortable learning new systems and processes.
• Work requirements: Ability to work at a computer for extended periods and perform occasional physical activities such as sitting, walking, reaching, bending, or lifting/moving items up to 10 pounds.

Benefits:

• Salary: $81,000–$106,000 annually, with final compensation based on relevant qualifications and experience.
• Employee Stock Ownership Plan (ESOP) and 401(k) plan.
• Medical, dental, vision, telehealth, and life insurance coverage.
• 12 weeks of paid parental and medical leave, with up to 20 weeks available for eligible employees who qualify for both types of leave related to the birth of a child.
• Up to $5,000 in family care reimbursement covering eligible expenses such as childcare, elder care, student loan debt, pet expenses, and down payment assistance.
• 13–23 days of PTO depending on tenure, with cash-out and carryover options.
• 10 paid sick days.
• 11 paid holidays.
• 4 paid volunteer days.
• 2 self-allowance days.
• Tuition assistance.
• Remote work within a connected mobile work environment.