Product Systems Assistant - Entry Level

Company

Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.

Job Description

A Brief Overview

The Product Systems Assistant is expected to provide customer service to end users of the binding unit's current rate, quote, bind, issue (RQBI) technology platform.  The candidate must be able to work closely with various support systems and understand and apply basic programming tactics. This individual is expected to form relationships with various support units such as IT Colony Rater programming team, Actuary, Filing, and Product Management.

This role will work onsite 5x per week from our Omaha NE office location.

Must be willing to work one Saturday per month for 2-4 hours.

Essential Job Responsibilities

• Assist Product Systems Specialist in providing business support for the division’s rate, quote, bind, issue (RQBI) system. This includes identifying system issues, assisting with testing, assisting in making updates to the system as needed, etc.
• Work with MGA’s and internal users that require training/access to the RQBI system by providing excellent customer service, answer incoming inquiries, assist with access needs, etc.
• Assist with testing changes to the RQBI system in both pre and post-production environments and track results of those tests.
• Download MVRs from the current MVR vendor to the company system.
• Set up invoices from MGA’s for reimbursement.
• Other duties as assigned.

Job Requirements

• High school diploma or equivalent required.
• Strong computer skills required. Must be able to work closely with various support systems and understand and apply basic programming tactics.
• Analytical ability. Must be able to identify system issues and assist in resolution.
• Must display a professional demeanor and excellent customer service skills.
• Detail-oriented with initiative and ability to work in fast-paced environment.
• Ability to work in a team environment.
• Proficient in the use of computer programs, including Word, Excel, and Outlook.
• Strong oral/written communication skills.
• General knowledge of insurance strongly preferred.