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Winnipeg, Manitoba, Canada
Onsite
Sandvik Mining is seeking a
Product Technical Specialist - ITH Drills
Location: Winnipeg, MB
At Sandvik, we offer you a world of opportunities. Our diverse businesses and global network enable you to explore your potential and thrive. We recognize your performance and offer various ways to fuel your growth towards exceptional achievements.
Currently we have an opening for a Product Technical Specialist - ITH Drills. The Product Technical Specialist is responsible for providing high quality product technical support for Sandvik internal personnel and external customers, and for developing the technical competencies of both internal and external personnel.
This is more than a traditional technician role. You'll become a go-to technical resource for Sandvik ITH drilling equipment, supporting customers and Sandvik teams across Canada. You'll work with advanced drilling technology, solve complex technical challenges, train technicians and customers, and help ensure our equipment performs at its best in demanding mining environments.
If you're ready to move beyond day-to-day repairs and build your career as a technical specialist and subject matter expert, this could be the next step for you.
What you will be doing
Training technical teams in sales areas and end customers in digitalized and automized underground mining environment with focus on underground drilling equipment
Training technical teams in sales areas and end customers in digitalized and automized underground mining environment with focus on underground drilling equipment
Provide pre-sales and/or post-sales technical support to customers including commissioning, installing, testing, and maintaining products, equipment, and systems.
Provide guidance to internal stakeholders though product training and technical support
Troubleshoot, investigate, resolve, and develop innovative solutions to more complex technical problems that arise.
Research, evaluate, and recommend new products or equipment upgrades that will meet customer needs.
Monitor and resolve recurring more complex problems, collaborating with internal technical team, to ensure ongoing customer satisfaction.
Establish and maintain ongoing positive relationships to secure and develop future business.
Train customers on the features of the equipment they have purchased.
Environmental Health and Safety
We are ethical and compliant, dedicated to health, safety, and sustainability. We put health and safety first!
We're looking for someone who combines strong hands-on technical ability with the communication skills needed to teach and support others.
Red Seal Heavy Duty Equipment Technician certification
Minimum 5 years of technical experience
Strong knowledge of hydraulic and electronic systems
Experience troubleshooting and diagnosing complex equipment problems
Mining, drilling or heavy mobile equipment experience strongly valued
Strong customer service and relationship-building skills
Ability and interest in training, coaching and transferring technical knowledge
Comfortable working in underground mine environments
Ability to travel approximately 70% of the time
Strong organization and time-management skills
Excellent written and verbal communication skills in English; French is an asset
This role offers an opportunity to take the experience you've already built as a technician and develop into a specialized technical expert within a global mining technology company.
In return for your expertise and drive, Sandvik offers:
Comprehensive health and dental benefits
Life and disability insurance
Pension plan with company matching
Ongoing technical training and professional development
Opportunities to work with advanced drilling, digitalization and automation technologies
Exposure to different mine sites, customers, equipment and technical challenges
The opportunity to become a recognized subject matter expert in ITH drilling equipment
Career development opportunities within an international, industry-leading mining organization
A role where your technical knowledge directly impacts customers, equipment performance and business success
Our Culture
Our core values are the soul of the company. They guide us in our actions and daily business decisions. We are a company with an open-minded culture that encourages employees to share ideas and work innovatively. We embrace diversity and inclusion and inspire everyone to bring their authentic selves to work everyday!
We take pride in our agile customer-focused decision making. We empower our employees, providing strong performance management and opportunities to grow your career.
Do you want to learn more?
To learn more about Sandvik, our people and products please visit our website: https://www.home.sandvik/en/about-us/
How to Apply
All qualified persons are encouraged to apply at www.sandvik.com/careers to the Product Technical Specialist - ITH Drills requisition R0093348. While we thank all candidates for their interest, only those considered for an interview will be contacted.
We are committed to creating an inclusive and barrier free experience to applicants with accessibility needs; therefore, requests for accommodation can be made at any stage during the recruitment process. Please contact commonHR.canada@sandvik.com for more information.