As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?
We are currently looking for a Product Technical Support Analyst I to support our team in Madrid.
About the team
The Product Technical Support Analyst will be part of the On-Site Support Team for one our main clients in Spain. This Team is in charge of running and maintaining FIS software for the clients. The role will involve providing application and technical support and to deliver external and internal training on a regular basis.
The Product Technical Support Analyst will have experience of supporting applications within the Client Support area and will join a team responsible for the provision, availability and operations of our production systems and processes.
What you will be doing
Provide first/second level support (both functional and technical) to client’s production issues.
Be the owner of all the client outstanding issues to provide follow-up actions and resolution schedules. Report bugs and enhancement requests for FIS products
Provide general technical assistance to clients testing / implementation tasks
Coordinate and execute clients’ requests to connect into the FIS global proprietary order routing network
Meet on a regular basis with clients to ensure their satisfaction. Provide consistent reporting and visibility to the management. Maintain client handrails (open issues, visit summary,
architecture…)
Provide training to end users and / or client IT staff
Client relationship management. Post sales servicing, build up close relationship with clients, especially traders and IT departments
Provide input to the management to continually improve overall department effectiveness and operating efficiency
What you bring
University degree with strong IT knowledge. Knowledge of the financial market is a plus
A professional with systematic problem-solving skills; eager to dig into issues for root causes and conclusive resolutions
Mature, capacity to operate under pressure
Experience with customer relationship / customer management, customer driven
Fast learner
Capable to coordinate with people in different offices and at time zone
English language skills
Hard working, looking for a new challenge, willing to operate in a demanding environment
Basic IT knowledge (Linux / Unix, Scripting / Perl, SQL / Oracle, Java, Excel)
What we offer you
At FIS, you can learn, grow and make an impact in your career. Our benefits include:
Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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