Designs and delivers customer training programs that drive product adoption, proficiency, and utilization of software and research solutions. Develops training content, onboarding programs, webinars, and product demonstrations; measures training effectiveness; supports customer education strategies; and serves as a product subject matter expert.
What you will do:
- Manage customer training requests across Bloomberg Industry Group software and research products.
- Design, develop, and deliver instructor-led virtual and onsite customer training sessions.
- Plan and facilitate recurring webinars highlighting product capabilities, new features, best practices, and industry trends.
- Conduct customer onboarding sessions that accelerate product adoption and user proficiency.
- Deliver customized product demonstrations tailored to customer business needs and workflows.
- Develop, maintain, and continuously improve customer-facing training materials, user guides, videos, job aids, and other learning resources.
- Collaborate with Product Management to ensure training content accurately reflects current product functionality and upcoming releases.
- Partner with Client Support, Customer Success, Sales, and Professional Services to identify customer education opportunities and improve adoption strategies.
- Gather and analyze customer feedback to continuously enhance training content, delivery methods, and learning outcomes.
- Measure training effectiveness through participant feedback, adoption metrics, and customer engagement data.
- Represent Bloomberg Industry Group at customer webinars, conferences, product launches, and other customer-facing events.
- Serve as a subject matter expert on Bloomberg Industry Group products and customer workflows.
You need to have:
- Bachelor's degree or equivalent combination of education and experience.
- 5+ years of experience supporting, implementing, training, or enabling enterprise software or research products.
- Demonstrated experience designing and delivering customer training programs for technical or SaaS products.
- Exceptional presentation, facilitation, and public speaking skills.
- Experience delivering virtual instructor-led training, webinars, and in-person training sessions.
- Strong understanding of adult learning principles and instructional design best practices.
- Excellent written and verbal communication skills.
- Strong knowledge of Bloomberg Industry Group products and customer workflows or the ability to rapidly develop product expertise.
- Ability to manage multiple training initiatives while maintaining high-quality customer experiences.
- Experience using learning management systems (LMS), webinar platforms, or digital learning tools is preferred.
Compensation Range:
$95,000.00-$115,000.00
Placement in the salary range will be decided upon completion of the interview process. Salary determination will be determined based on factors including but not limited to relevant experience, demonstrated skills related to the requirements of the role, education, certifications, and geographic location.
Equal Opportunity
Bloomberg Industry Group maintains a continuing policy of non-discrimination in employment. It is Bloomberg Industry Group’s policy to provide equal opportunity and access for all persons, and the Company is committed to attracting, retaining, developing, and promoting the most qualified individuals without regard to age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law (“Protected Characteristic”). Bloomberg prohibits treating applicants or employees less favorably in connection with the terms and conditions of employment, in all phases of the employment process, because of one or more Protected Characteristics (“Discrimination”).
