Qube Research & Technologies (QRT) is a global quantitative and systematic investment manager, operating in all liquid asset classes across the world. We are a technology and data driven group implementing a scientific approach to investing. Combining data, research, technology, and trading expertise has shaped our collaborative mindset, which enables us to solve the most complex challenges. QRT’s culture of innovation continuously drives our ambition to deliver high quality returns for our investors.
Your future role within QRT
We are seeking a motivated and versatile Production Support Engineer to join the HK office. This permanent role is ideal for candidates who thrive in dynamic environments, are eager to support multiple technology areas (Trading tools or Market Access), and possess a strong drive for both operational excellence and development innovation.
Key Responsibilities
Production Support (50%)
- Provide comprehensive user and system support across all technology streams.
- Monitor, maintain, and troubleshoot production systems to ensure stability and reliability, with a particular emphasis on data platforms and processes.
- Respond promptly to incidents and service requests, diagnosing and resolving issues affecting data flows, trading applications, and related infrastructure.
- Perform daily health checks and validation of trading and data systems before market open, ensuring all components are operational.
- Manage and support static and dynamic databases, including troubleshooting data integrity issues and performing routine maintenance.
- Coordinate with development and business teams to resolve “pretrade” related issues and implement fixes or enhancements.
- Support release management activities, including deployment, verification, and rollback procedures for data and trading applications.
- Maintain and update documentation for operational procedures, incident response, and data workflows.
- Ensure compliance with internal controls, regulatory requirements, and best practices for data management and system support.
- Participate in root cause analysis and post-incident reviews, focusing on continuous improvement of data stream reliability and performance.
- Collaborate with global support teams to share knowledge, escalate issues, and drive resolution of complex data stream problems.
- Support evening and weekend operations as required, ensuring critical data and trading systems remain available and performant.
Development & Automation (50%)
- Design and implement automation tools to streamline operational workflows.
- Develop scripts and applications for data quality checks, monitoring, alerting, and recovery processes.
- Work on projects involving cloud technologies, CI/CD pipelines, and performance optimization.
Required Skills & Experience
- 3+ years in a technical support role, ideally within trading/market access
- Experience with Python, Bash and PowerShell scripting (with or without Copilot).
- Experience with Windows desktop/server and Linux OS administration.
- Strong relational database skills (SQL Server, Postgres).
- Experience supporting trading platforms and infrastructure.
- Strong problem-solving and business analytics capabilities.
- Ownership mindset with a commitment to issue resolution.
- Excellent written and oral communication skills.
Preferred Attributes
- Motivated to support diverse technology streams and learn new domains.
- Ability to work independently and as part of a global team.
- Proactive in identifying opportunities for automation and process improvement.
- Comfortable with fast-paced, high-pressure environments.
- Experience with AWS/cloud platforms, cloud monitoring and automation
- Experience with Crypto asset, Crypto market
QRT is an equal opportunity employer. We welcome diversity as essential to our success. QRT empowers employees to work openly and respectfully to achieve collective success. In addition to professional achievement, we are offering initiatives and programs to enable employees achieve a healthy work-life balance.
