Overview
Who we are
Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world’s most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We’re looking for talented team members who want to Dream. Do. Grow. with us.
An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.
To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.
Who we’re looking for
The Toyota Financial Services Site Reliability Engineering is looking for a passionate and highly motivated Production Engineer. Reporting to the Manager of Production Engineering, the individual in this role will play a pivotal role in troubleshooting and resolving complex technical issues for financial software and systems, acts as an escalation point for frontline support, and collaborates with product and engineering teams to improve the product. Additionally, the engineer will collaborate closely with the Major Incident Management team to address and resolve production environmental issues
What you’ll be doing
Act as the primary point of contact for production support, managing and resolving tickets across various business units.
Triage and prioritize support tickets based on urgency and impact.
Conduct root cause analysis and apply critical thinking to solve complex problems.
Analyze trends in support tickets to proactively identify recurring issues and implement long-term solutions.
Document processes, resolutions, and recurring issues for knowledge management and training purposes.
Suggest and implement improvements to processes to reduce ticket volume and enhance efficiency.
Monitor system performance and proactively address potential issues.
Collaborate with the Major Incident Management team to address and resolve critical issues in the production environment.
What you bring
Bachelor’s degree in information technology or related field.
Excellent troubleshooting and problem-solving skills.
Strong communication and collaboration skills.
4+ years of experience to Build, deploy, and maintain cloud-native microservices using Java, Spring Boot, and JavaScript frameworks, ensuring high availability and scalability.
4+ years of experience to Design and implement RESTful APIs and event-driven architectures using AWS services such as Lambda, ECS/EKS, SQS, and SNS.
3+ years of experience to Develop and maintain CI/CD pipelines with Jenkins, GitLab CI, or AWS Code Pipeline for automated testing and deployment.
3+ years of experience to Monitor application and infrastructure health using Dynatrace, AWS CloudWatch, Prometheus, Grafana, and distributed tracing tools like Jaeger or AWS X-Ray.
4+ years of experience to Troubleshoot production issues, perform root cause analysis, and implement fixes to improve system reliability.
3+ years of experience to Implement security controls including IAM roles, OAuth2, JWT, and encryption for data in transit and at rest.
4+ years of experience to Collaborate with cross-functional teams to design fault-tolerant, resilient systems with automated failover and recovery.
3+ years of experience to Optimize cloud resource usage and cost through rightsizing and autoscaling configurations.
4+ years of experience to Automate operational tasks and incident response using scripting and infrastructure as code (Terraform, CloudFormation).
4+ years of experience writing and optimizing advanced SQL and PL/SQL queries and stored procedures for efficient data processing and transformation.
4+ years of experience documenting operational procedures, runbooks, and system architecture for knowledge sharing and compliance.
Added bonus if you have
Knowledge of networking and security principles.
Ability to navigate through UI and understand end – end process
Experience successfully analyzing and documenting complex business processes
Knowledge of Agile/Lean framework and methodology
What we’ll bring
During your interview process, our team can fill you in on all the details of our industry-leading benefits and career development opportunities. A few highlights include:
A work environment built on teamwork, flexibility, and respect.
Professional growth and development programs to help advance your career, as well as tuition reimbursement.
Team Member Vehicle Purchase Discount
Toyota Team Member Lease Vehicle Program (if applicable)
Comprehensive health care and wellness plans for your entire family.
Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute.
Paid holidays and paid time off.
Referral services related to prenatal services, adoption, childcare, schools, and more.
Relocation assistance (if applicable).
Belonging at Toyota
Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members’ efforts to dream, do and grow without questioning that they belong.
Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.
Have a question, need assistance with your application or do you require any special accommodations? Please send an email to talent.acquisition@toyota.com.