Production Operations Associate II - Quality II

Job Description

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

Summary of This Role:

Primary responsibility is conducting inspections, analyses and/or tests of various stages of work product to ensure compliance with client standards. Documents findings in database. Reports findings to different levels of leadership to ensure root cause analysis and corrective action are implemented. Communicates with fellow team members and leadership to assure vigilant adherence to quality published standards and the product the client receives is error-free. Assists leadership in identifying production, material or process improvements to exceed client quality expectations.

Shift: Varies

What Part Will You Play:

Becomes proficient with production and quality standards of a single product (e.g. payment applications, insert, sort, etc.) within a single production segment such as a warehouse, documents or cards. Inspects work in process and finished product to ensure client specific details meet or exceed predetermined standards and Service Level Agreements (SLA) as directed.

Documents quantity and quality of work in process/ finished product from a limited sample size (80% of optimum of what a senior level would normally inspect) into a proprietary database, as directed.

Becomes familiar with root cause analysis of data to determine and/or identify process/operator/equipment failures or client issues. Begins to learn the impartiality expectations of the position and is provided professional constructive criticism

What Are We Looking For in This Role:

Minimum Qualifications

• High School Diploma or Equivalent

• Typically 2 years Relevant Experience Required

Preferred Qualifications

4 years of related exp

What Are Our Desired Skills and Capabilities:

• Computer skills - Microsoft Word, PowerPoint, Excel

• Visual - Ability to detect minor shade or color variations

• Attention to detail - Thoroughly check all aspects of work for accuracy, completeness and compliance

Job Posting Description Skills / Knowledge - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks. Job Complexity - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. Has little or no role in the decision making. Supervision - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. Works under close supervision

What we offer you:

At FIS, you can learn, grow and make an impact in your career. Our benefits include:  

• Flexible and creative work environment 

• Inclusive and collaborative atmosphere  

• Professional and personal development resources 

• Opportunities to volunteer and support charities 

• Competitive salary and benefits

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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