Production Operations Associate III

Job Description

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we would like to ask you: Are you FIS?  

Summary of This Role 

Consults with internal/external customers to plan, schedule, and coordinate production activities to provide an efficient workflow that adheres to internal and external SLA’s adherence. May aid in monitoring and reporting of performance and adherence to client SLA’s. Uses complex models to develop operational capacity and monitors workflow to achieve optimal scheduling of multiple jobs from clients across the entire production process. Forecasts work volume based on prior history and forecasting from clients. Assists in developing pro-forma statements based on existing trends and performance levels. May help develop software tracking databases as needed. 

 Shift: 1st - Monday - Friday - 8:00 am - 5:00 pm

What Part Will You Play? 

• Gathers and analyzes information from equipment vendors, card, print, or statement processes to model daily production and forecasts resourcing requirements (optimal machine/equipment utilization); 

• performs complex modeling to develop operational capacity. 

• Attends daily scheduling meetings for their area to determine machine workflow assignments.  

• Assigns and coordinates schedules by department and machine to minimize Service Level Agreement (SLA) conflicts and optimizes production of multiple jobs from clients across the entire production process. 

• Monitors internal computer system to determine if work is being processed and on pace to meet client SLA's.  

• Communicates situational awareness of all processing jobs status to leadership during the shift and expresses any potential timing concerns and recommend possible solutions. 

• Compiles, reviews and submits detailed production information to internal and external customers.  

• Collects and analyzes process for potential client cost savings and/or failure data to determine cause and effect and recommends possible solutions as required. 

• Utilizes information obtained from various systems to make recommendations regarding staffing, overtime schedules, Service Level Agreement proposals and overall production efficiencies. 

What Are We Looking For in This Role? 

Minimum Qualifications 

• Bachelor's Degree 

• Relevant Experience or Degree in: Business or equivalent or a minimum of 6 years of training and related experience in lieu of degree 

• Typically Minimum 4 Years Relevant Exp 

• Experience in work sequencing 

Preferred Qualifications 

• Typically Minimum 6 Years Relevant Exp 

• Prefer exposure to Lean/Six Sigma environment 

• Four years of experience maintaining fast-paced production machinery.  

• Experience troubleshooting production equipment that uses pneumatic, hydraulic or programmable control systems.  

What Are Our Desired Skills and Capabilities? 

Skills / Knowledge - A seasoned, experienced professional with a full understanding of area of specialization; resolves a wide range of issues in creative ways. This job is the fully qualified, career-oriented, journey-level position. 

Job Complexity - Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Networks with senior internal and external personnel in own area of expertise. 

• Supervision - Normally receives little instruction on day-to-day work, general instructions on new assignments. 

• Attention to detail - Logical sequencing of multiple tasks with different constraints to achieve efficient, effective results 

What we offer you  

At FIS, you can learn, grow and make an impact in your career. Our benefits include:  

• Flexible and creative work environment  

• Inclusive and collaborative atmosphere  

• Professional and personal development resources  

• Opportunities to volunteer and support charities  

• Competitive salary and benefits 

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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