Production Support

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Maximum Term/Fixed Term (Fixed Term)

KEY RESPONSIBILITIES

• Production incident support: triage, troubleshoot, mitigate, and resolve incidents within agreed SLAs.

• Debugging & investigation: debug services/apps, analyse logs, trace transactions, and query databases to identify root causes and validate fixes.

• On-call support: participate in an on-call roster and provide out-of-hours incident support when required.

• Security patching & vulnerability management: remediate Snyk vulnerabilities(dependency/config/code)

• CI/CD deployment support: support and execute deployments via CI/CD pipelines, troubleshoot build/release failures, validate deployments

• Change management: create and manage end-to-end ServiceNow change records, ensuring risk assessment, implementation/validation steps, communications, approvals, and rollback plans are complete and audit-ready.

• Production support readiness & knowledge handover: receive and validate knowledge handovers from development teams for new releases (behaviour changes, known issues, monitoring/runbook updates) to enable effective post-production support.

• Technical verification test (TVT) for Production Release: query application logs to see if there are any errors or unusual activities post deployment (compare to pre-deployment)

• Root cause analysis: perform RCA, document findings, implement preventative fixes, and reduce repeat incidents.

• Operational excellence: improve monitoring/alerting, dashboards, and runbooks; proactively reduce operational risk.

• Configure Control‑M jobs to automate file transfers, monitor job executions, troubleshoot failures, and coordinate fixes with development team

YOUR SKILL AND EXPERIENCE

• Experience supporting Java microservices, React front-end in production

• (debugging, APIs/integrations, performance/reliability, basic UI fixes).

• Database troubleshooting (required): ability to write/read SQL, query databases

• safely, and interpret results during incident investigation and validation.

• Log analysis skills (required): confident diagnosing issues via logs/metrics/tracing and correlating across services.

• Security patching experience: proven ability to remediate vulnerabilities flagged by scanners (e.g., Snyk) and validate remediation.

• Strong English communication (on-call support), documentation, organization, and time management skills.

THE BENEFITS AND PERKS

We appreciate and reward our colleagues who do great work every day – from excelling for our customers, to taking ownership of an issue to get it resolved. Here’s how we support our people with a range of exclusive benefits.

1. Generous compensation and benefit package

• Attractive salary

• 20-day paid annual leave and 7-day paid sick leave

• 13th month salary and Annual Performance Bonus

• Premium healthcare for yourself and family members

• Monthly allowance for team activities

• Premium welcome kit and occasional gifts of appreciation

• Extra benefits on your work anniversary

2. Exciting career and development opportunities

• Large scale products with modern technologies in banking domain

• Clear roadmap for career advancement in both technical and leadership pathways

• Access to digital learning platform such as Udemy

• Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)

• Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)

• Sponsored English course with native teachers

• Opportunity for training in Australia

3. Professional and engaging working environment

• Hybrid working model and excellent work-life balance

• State-of-the-art & modern Agile office

• Food and beverages in the office pantry

• Employee Assistance Program to improve your physical and mental health

• Annual team activities and company events

• A solid and talented team behind you – great people who love what they do

A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE
We know that our people make us who we are. That's why we have built a culture of respect – where everyone feels valued and appreciated for being their true authentic selves at NAB. With our focus on inclusion and diversity, and in partnership with our Employee Resource Groups, NAB is a place where First Nations colleagues, colleagues of all genders, sexualities and ages, carers and colleagues with disability, and colleagues from all cultures, races and religions have the opportunity to thrive, connect and grow.
We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.

CLOUD-FIRST
NAB is undergoing an exciting "Cloud First" technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it’s not just about the Tech, we are also investing heavily in our people, so if you have an appetite to learn, grow and elevate others around you, this is the place for you! If this excites you, let's have a chat over a cup of coffee!

It's more than just a career at NAB!

We believe in people with people and dreams, and we want you to achieve your aspirations. More than just a career, NAB Vietnam offers you a flexibility to balance your work - life, the opportunity to grow as professionals, people and a complete set of well-being offerings. If you have an appetite to learn, grow and elevate others around you, this is the place for you.

 

IT'S MORE THAN MONEY

We naturally also provide a very competitive remuneration package but a career with us is about a lot more than money. We believe in people with ideas and dreams, and we want you to achieve your aspirations. We will work together to deliver exceptional products and outcomes that push the limits of our own aspirations. Our passion for creating value and exceeding our customers' expectations means we are constantly striving to redefine our standards of excellence. You will have our backing to develop and our encouragement to explore, realize and reach your full potential.