Production Support Analyst, Planview, AVP

Join us as a Production Support Analyst, Planview

• This is an opportunity to make a real impact and be pivotal in the success of our business, while benefiting from great variety and stakeholder exposure
• We’ll look to you to deliver a complex and critical production management, infrastructure and application support service for relevant platforms, activities and processes across the domain
• Hone your existing analytical skills and advance your career in this exciting, fast paced role
• We're offering this role at associate vice president

What you'll do

As a Production Support Analyst, you’ll support with providing day-to-day technology based services and will assist with deploying new, complex applications and architecture across the domain. We’ll look to you to support the delivery of application management, application support and the building of environments for systems, making sure all deployments into production environments meet the appropriate quality standards.

It’s a highly collaborative role which will see you working closely with platform and domain stakeholders to ensure the robustness and resilience of the platform. You’ll also work with feature teams to understand the upcoming changes and prevent potential issues occurring.

Your role will also involve:

• Collaborating with product development and feature teams to understand the upcoming product, enabling continuous integration and continuous deployment to occur
• Regularly attending the feature teams’ refinement and planning sessions
• Identifying areas for service improvement by analysing and diagnosing re-occurring platform and service incidents, as well as customer and stakeholder feedback
• Building a culture of continuous improvement to reinforce the robustness of the domain, with a focus on automation, scalability, continuous integration and continuous delivery

The skills you'll need

We’re looking for someone with technical knowledge and experience including platform, technology, products and domains. You’ll need at least nine years of experience in Production Support or operations within Finance or Risk technology environments with expertise in managing month end financial processes and other business-critical cycles. In this role, you will own and drive end to end BAU operations for the Enterprise Portfolio Management system like Planview, ensuring timely and accurate execution of regulatory and financial activities.

You'll need experience in establishing and operating a robust ITIL-aligned support model, effectively managing incidents, problems, and changes in a controlled and auditable manner, while supporting ongoing platform changes and operations. You'll also strengthen operational resilience, ensuring audit readiness and designing as well as implementing automation solutions to replace manual controls, all while maintaining high accuracy and performance under time pressure during critical periods such as month-end cycles.

We’re also looking for:

• Knowledge and experience of industry standard toolsets and processes
• Knowledge and experience of using operational principles
• A very capable communicator with the ability to communicate complex technical concepts clearly to your peers and management level colleagues
• Good collaboration and stakeholder management skills

Hours

Job Posting Closing Date: