Production Support Specialist

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Production Support Specialist

About the Role

The Production Support Specialist supports Product Managers in managing and improving payment hardware products throughout their lifecycle. This role turns business needs into clear requirements, provides data-driven insights, and helps teams stay aligned across Product, Technology, Operations, and external partners.
The Business Analyst also ensures hardware is ready for launch by aligning processes, systems, and partner requirements—supporting smooth and successful hardware deployments.

What you will do:

• Turn business needs into clear, actionable requirements for teams
• Create and maintain product documentation (requirements, workflows, use cases)
• Work closely with Product Managers, technical teams, and vendors
• Gather requirements and confirm vendor and hardware capabilities
• Track vendor requirements, constraints, and timelines that may impact delivery
• Evaluate vendor solutions based on performance and business fit
• Support hardware launch readiness by aligning processes, systems, and teams
• Document setup, configuration, logistics, and deployment needs
• Partner with Operations and Hardware teams to prepare for launches and upgrades
• Identify risks, gaps, and dependencies across teams and partners
• Support issue tracking, root cause analysis, and resolution
• Support testing to ensure solutions meet business needs
• Assist with the documentation of deployment requirements, including configuration, provisioning, logistics, certification, and support considerations
• Partner with Hardware Services and Operations teams to validate readiness for device launches and upgrades, identifying risks and gaps
• Assist in coordinating activities for large-scale enterprise rollouts, including pilot planning, phased deployments, and issue tracking
• Assist with user acceptance testing (UAT), validation, and post-release reviews to ensure delivered solutions meet defined requirements and business objectives

What You Will Need to Have

• 3–5 years of experience in payments or fintech
• Understanding of how payment systems work
• Experience working with vendors or partners
• Experience supporting large projects or rollouts

What Would Be Great to Have

• Experience with tools like Jira or Confluence
• Strong problem-solving and analytical skills
• Ability to translate complex ideas into clear, simple language
• Strong communication and cross-team collaboration skills
• Experience gathering and documenting business and technical requirements
• Ability to analyze data, identify trends, and support decision-making
• Experience working in Agile or fast-paced environments
• Strong attention to detail and organizational skills
• Ability to manage multiple priorities and meet deadlines
• Experience supporting cross-functional teams (Product, Tech, Operations)

Sponsorship:

• You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support physical, financial, social, and emotional well-being
• Paid holidays and generous time away policies
• No-cost mental health support through Employee Assistance Programs
• Living Proof program to recognize your peers’ extra effort with points used for rewards
• Eight Employee Resource Groups to foster a collaborative culture
• Unparalleled professional growth with training, development, and internal mobility opportunities
• Retirement planning and discounted shares with the Employee Stock Purchase Plan

Salary Range:

$50,500.00-$71,000.00

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

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Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.