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Dallas, Texas, United States
Hybrid
At Cotality, we are driven by a single mission—to make the property industry faster, smarter, and more people-centric. Cotality is the trusted source for property intelligence, with unmatched precision, depth, breadth, and insights across the entire ecosystem. Our talented team of 5,000 employees globally uses our network, scale, connectivity and technology to drive the largest asset class in the world. Join us as we work toward our vision of fueling a thriving global property ecosystem and a more resilient society.
Cotality is committed to cultivating a diverse and inclusive work culture that inspires innovation and bold thinking; it's a place where you can collaborate, feel valued, develop skills and directly impact the real estate economy. We know our people are our greatest asset. At Cotality, you can be yourself, lift people up and make an impact. By putting clients first and continuously innovating, we're working together to set the pace for unlocking new possibilities that better serve the property industry.
Job Description:
We are looking for a forward-thinking Professional, Quality Management who is passionate about Ai to bridge the gap between artificial intelligence and loan operations. In this role, you will design and optimize custom AI assistants to inspect loan files, audit the AI’s accuracy, and lead root-cause analysis when errors occur. You will be the vital link between our AI initiatives, quality assurance, and operations teams to ensure our automated processes are flawless.
Role is hybrid with 1 day in the office and 4 from home.
Key Responsibilities
AI Configuration & Optimization
Build AI Assistants: Help create and train custom AI assistants using tools such as Gemini GEMS or similar specifically tailored to inspect loan files.
Audit the AI: Spot-check loan files already approved by the AI to catch missed errors ("false negatives") and ensure the model maintains a high level of accuracy.
Analyze Performance: Monitor AI trends, findings, and confidence scores to spot systemic risks, offering strategic recommendations to management to refine the AI models.
Workflow Automation & Defect Management
Design Workflows: Build automated quality workflows to track performance and flag defects.
Manage Escalations: Create and manage protocols for handling complex loan exceptions that the AI flags for human review.
Fix Root Causes: Lead deep-dive root cause analysis on high-risk defects using Lean Six Sigma tools (including GEMBA walks and Quality Defect Trees) to prevent errors from happening again.
Collaboration & Project Ownership
Be the Main Contact: Act as the primary liaison between the Quality department, business units, and Cotality teams to resolve defects and guide error-proofing efforts.
Drive Projects Forward: Own project schedules, action items, and deadlines for our AI initiatives.
Report to Leadership: Keep management informed with regular updates on defect resolutions, AI performance, and project milestones.
Job Qualifications:
What you will bring:
College degree or equivalent experience.
Minimum 2 years related experience in Quality Assurance, Risk, or Loan Operations (college education may count for related experience).
Excellent verbal and written communication skills required for reporting, presentations, and the ability to translate complex AI findings into actionable business insights.
High aptitude in critical thinking and problem-solving skills, including statistical analytical skills to navigate data sets and evaluate if AI "confidence" matches actual accuracy.
High level of initiative to improve processes, identify systemic risks, and drive the evolution of the AI model.
Able to hold teams and individuals accountable to defects, action items, and changes in the process through effective professional influence.
Strong attention to detail, organizational skills, and project management skills.
Ability to manage multiple tasks/projects, work independently, and meet deadlines in a fast-paced environment.
Bonus if you have:
Experience in Lean Six Sigma and/or Root Cause Analysis (e.g., 5 Whys, Fishbone diagrams) to distinguish between one-off errors and systemic algorithmic flaws.
Intermediate to advanced computer skills to retrieve, query, and manipulate documents and spreadsheets (Microsoft Office Suite, DB Viz); familiarity with AI performance metrics is a plus.
#LI-RS1
Annual Pay Range:
55,900 - 74,880 USDApplication Window:
This opportunity is expected to remain posted through the date identified below, subject to business needs.
2026-07-10Thrive with Cotality
At Cotality, we offer more than just a job, we provide a benefits experience designed to support your whole self. From a flexible working model to competitive time off and standout health coverage with meaningful perks and growth opportunities, our package is built to help you thrive at work and in life.
Highlights, depending on role classification, include:
Time off: Generous PTO and 11 paid holidays, plus well-being and volunteer time off.
Family Support: Up to 16 weeks of fully paid parental leave and a baby stipend.
Health: Multiple medical plan options with mental health and wellness support offerings.
Retirement: 401(k) with company match and vesting after one year.
Financial Perks: $400 annual well-being stipend and tuition assistance up to $5,250.
Extras: Recognition Rewards, Referral bonuses, exclusive discounts and more!
Cotality is an Equal Opportunity employer committed to attracting and retaining the best-qualified people available, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability or status as a veteran of the Armed Forces, or any other basis protected by federal, state or local law. Cotality maintains a Drug-Free Workplace.
Cotality is fully committed to a work environment that embraces everyone’s unique contributions, experiences and values. We offer an empowered work environment that encourages creativity, initiative and professional growth and provides a competitive salary and benefits package. We are better together when we support and recognize our differences.
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