Professional Services Operations Manager

Accountabilities

As a Senior Cybersecurity Analyst, you will lead service recovery and contingency planning activities, ensuring that business continuity strategies align with operational priorities and federal requirements. You will collaborate with technical teams and stakeholders to assess risks, maintain recovery documentation, and strengthen organizational readiness.

• Develop, maintain, and update IT contingency, business continuity, and disaster recovery plans in accordance with organizational requirements and applicable federal guidance, including NIST SP 800-34.

• Conduct risk assessments and business impact analyses to identify vulnerabilities, evaluate potential disruptions, and establish appropriate mitigation strategies.

• Design service recovery procedures and define recovery time objectives (RTOs) and recovery point objectives (RPOs) for critical systems and services.

• Coordinate with directorates, offices, and operational teams to integrate IT continuity and recovery strategies into broader preparedness initiatives.

• Maintain accurate contingency plans, recovery procedures, and supporting documentation, providing regular progress and status updates to leadership.

• Monitor developments in IT infrastructure, cybersecurity, continuity planning, and federal regulatory guidance to keep recovery strategies current.

• Develop and deliver training to ensure employees understand their responsibilities during service disruptions and recovery activities.

• Support compliance with applicable federal requirements, including FISMA, OMB Circular A-130, the E-Government Act, NIST SP 800-34, NIST SP 800-53 Revision 5, NIST SP 800-37 Revision 2, and FEMA's Continuity Guidance Circular.

• Recommend improvements to contingency and recovery plans based on evolving technologies, business requirements, regulatory changes, incidents, and exercise outcomes.

• Support governance, risk, and compliance activities when not assigned to service recovery tasks, including policy development, assessments, and authorization activities.

• Perform additional related duties as required.

Requirements

The ideal candidate will have a strong background in IT service continuity, disaster recovery, cybersecurity policy, and risk management. You should be comfortable translating complex technical requirements into practical recovery plans, maintaining detailed documentation, and collaborating with both technical and nontechnical stakeholders.

• At least 5 years of experience in IT service continuity, disaster recovery, cybersecurity policy, or business continuity planning.

• At least 3 years of experience documenting policies, procedures, and operational plans.

• Bachelor's degree in Information Technology, Computer Science, Business Administration, or a related field.

• Active Public Trust clearance.

• Strong understanding of federal cybersecurity and continuity requirements, including FISMA, NIST guidance, and FEMA standards.

• Knowledge of disaster recovery tools, IT infrastructure, cybersecurity practices, risk assessment, mitigation strategies, and service recovery methodologies.

• Experience conducting business impact analyses and developing continuity and recovery plans for complex IT environments.

• Strong analytical, problem-solving, and organizational skills.

• Excellent written and verbal communication skills, including the ability to explain technical concepts to nontechnical audiences.

• Ability to manage multiple priorities, work independently, and collaborate effectively with cross-functional teams.

• Strong attention to detail and the ability to maintain accurate, compliant documentation.

• Proficiency with Microsoft Office, Microsoft Teams, and Adobe Acrobat Pro.

• Ability to pass applicable pre-employment screening and qualifications.

• Ability to work remotely using a government-imaged laptop and maintain availability during the federal client's standard office hours.

• Ability to work for extended periods at a computer, with occasional standing or movement as required.

Preferred Qualifications

• Master's degree in a related discipline.

• Relevant professional certifications, such as ABCP, CBCP, CISSP, CISA, DRCS, or a Disaster Recovery Institute International certification.

• Experience supporting cloud-based environments, including AWS or Azure, hybrid IT infrastructures, cloud disaster recovery solutions, or virtualization technologies.

• Previous experience in federal government or public-sector IT continuity planning.

• Familiarity with federal agency-specific systems or classified information environments.

• Experience using ServiceNow.

Benefits

• Salary: Starting annual salary range of $125,000–$130,000, depending on qualifications, experience, and location.

• Retirement savings: 401(k) plan with an employer match of up to 6%.

• Paid time off: Comprehensive PTO program and paid holidays.

• Healthcare coverage: Medical, dental, and vision insurance, including prescription drug coverage.

• Insurance protection: Basic life and Accidental Death and Dismemberment (AD&D) insurance, with supplemental life coverage options.

• Disability coverage: Short-term and long-term disability insurance.

• Employee support: Employee Assistance Program (EAP).

• Flexible spending options: Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA).

• Professional development: Training, education, and certification support.

• Additional voluntary benefits: Accident, critical illness, and identity theft protection.

• Remote work: Fully remote position within the United States, using a government-provided, government-imaged laptop.

• Work schedule: Full-time position aligned with the federal client's office hours.