Professional Services Solutions Architect

As a Cato Networks Professional Services Solutions Architect, you will be a trusted advisor who bridges business goals and technology implementation for our customers. You will provide technical guidance and direction to ensure the Cato SASE solution's smooth and successful implementation.

Curiosity – You have a desire to truly understand our customers' business needs.

Creativity – You can find a sustainable path to yes.

Empathy – You connect at a human level with our customers, and you genuinely care

Responsibilities:

• Lead the solutions design on complex projects both in pre-sales and post sales motions
• Provide technical oversight and act as technical escalation for a portfolio of projects
• Drive development and enhancement of Cato PS best practices, knowledge base articles, reference architectures, methodology
• Provide architectural oversight and design validation for partners
• Perform design and implementation review for both internal and partner deployments, and provide technical feedback on areas of improvement
• Be Cato’s Professional Services thought leader on SASE and adoption best practices
• Act as Cato SASE deep subject matter expert, providing content and oversight to best practice and training creation
• Act as Product Management liaison for product feedback, customer EA engagements, and facilitation project enhancement & roadmap
• Provide CS assistance with deployment project scoping and technical planning
• Develop meaningful relationships with key stakeholders within the customer as well as Cato’s teams (Sales, Customer Success, R&D and Support Engineering), adopting a consultative and prescriptive approach that inspires trust and confidence
• Help synthesize learning and trends observed in the field into repeatable technology best practices in collaboration with other Cato functions
• Maintain expert level implementation proficiency and the ability to implement any Cato product independently while keeping abreast of the dynamic SASE and enterprise networking landscape
• Coordinate and facilitate customer onboarding training
• Foster collaboration with our product, support and engineering teams and provide feedback from the field on features and functionality

Requirements:

• 5+ years of experience in a multi-vendor network or security infrastructure as an architect or senior level engineer ideally responsible for solution design and/or implementation
• 5+ years of hands-on experience in routing (static, BGP, EIGRP, etc.) and switching plus at least 3 of the following domains
  • SD-WAN
  • Firewall, Proxy
  • Secure Web Gateway/CASB/ DLP
  • Identity Management (SSO, SAML, LDAP, etc.)
  • IPS
  • Load Balancing
  • Networking protocol analysis (TCP, UPD, IP, ICMP, etc.)
  • WAN, MPLS
  • API and AI security gateways
  • Kubernetes container deployment and management
• 5+ years of experience in a customer facing role (consulting, professional services, pre-sales, managed services) for a high-tech software or technology vendor performing architectural design including creation of HLD and LLD documentation
• Experience with designing and managing network infrastructure with at least one of the three major public cloud providers (AWS, Azure, GCP)
• Exposure to web-based APIs and scripting languages
• Excellent customer interaction and presentation skills (ability to clearly articulate to different audiences and bring the message across in a concise, professional manner)
• Ability to influence and persuade at all levels and gain a ‘Trusted Advisor’ status with key stakeholders
• Excellent troubleshooting and problem-solving skills with innate ability to methodically get to the root of issues
• Adept as use of AI tooling for optimization of work (e.g., ChatGPT, Claud, etc.)
• Must be very well organized and able to work effectively in a nimble and fast-paced environment
• Comfortable working within a geographically distributed team for a hypergrowth global organization
• Industry recognized certification from major network vendor a plus
• Solid command of the English language (written and spoken) with each additional language a plus
• Ability to travel up to 25% of the time

#LI-HE1