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Remote, Oregon, United States
Remote only
Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations.
Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt.
Kasa is seeking a Program Associate to help operationalize the projects that keep our hospitality operations running well and improving. You're a generalist at heart, someone who loves trying new things and learning on the fly, and this role rewards exactly that: you'll flex across a wide range of work, from overhauling an SOP, to project managing a launch alongside the launch team, to helping scope product and tooling improvements with the teams who build them.
Change management is at the center of this role. Most of what you deliver will change how a team already works. You'll own the rollout, the adoption, and the follow-through. You'll partner closely with program leads, portfolio teams, and Product. That means reading detailed product specs and user guides, then pulling out what actually matters for each operational role. A Support Specialist and a Housekeeping lead need different things from the same launch, so the guide you write for each should show the moment they'd reach for the feature and what they'd do with it. You'll also keep the details from slipping between teams.
You're organized and proactive in your communication. You write updates even when there isn't a major update, because you know stakeholders need to understand where the work stands, where it's headed, and what decisions have already been made. You document clearly, communicate consistently, and use data to support your recommendations and track progress.
We're looking for someone who is genuinely data-forward, comfortable looking honestly at their own projects and asking what worked, what didn't, and what to do differently next time. Though this role is remote, occasional travel to Kasa Portfolio Properties will be necessary for implementing solutions, testing changes, and testing onsite.
This role is in our Hospitality Programs department, with close ties to teams across Kasa. While the Hospitality Programs team has a broad set of backgrounds in hospitality, real estate, technology, and beyond, everyone joined Kasa because they're passionate about ensuring our guests, property partners, and neighbors receive reliable and consistent high-quality service during each interaction.
As a Program Associate, you'll move between projects at different stages, owning execution on some and supporting the team on others. On any given week you might be:
Delivering on Operations Projects
Change Management
Data & Self-Review
Your Attributes
Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need.
Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here.
Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team.
The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.
