At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.
Job Summary
The Business, Community & Physician Relations Program Director is responsible for developing, managing, and expanding strategic relationships that advance the hospital's growth, reputation, market presence, and community impact. Serving as a key ambassador for the organization, this position builds and strengthens partnerships with employers, physicians, medical staff leaders, business organizations, chambers of commerce, economic development entities, educational institutions, community organizations, and government stakeholders. The Program Director leads business development, employer relations, physician engagement, community outreach, and external affairs initiatives that support organizational objectives and enhance stakeholder engagement. Working collaboratively with clinical, operational, marketing, communications, human resources, government relations, and executive leadership teams, the Program Director ensures alignment of stakeholder engagement strategies with organizational priorities while fostering exceptional service, community trust, and long-term partnership growth.
Job Description
Education: Bachelor’s degree in Business Administration, Healthcare Administration, Marketing, Communications, Public Relations, or a related field required; Master’s degree preferred.
Licenses/Certifications: (None)
Experience / Knowledge / Skills:
- Five (5) years of progressively responsible experience in healthcare business development, physician relations, community relations, employer relations, occupational health, external affairs, sales, marketing, public relations, or a related field.
- Demonstrated experience developing and maintaining relationships with employers, physicians, healthcare leaders, business organizations, chambers of commerce, community partners, educational institutions, workforce development agencies, and government stakeholders.
- Knowledge of healthcare delivery systems, occupational medicine services, workers' compensation programs, employer-sponsored healthcare initiatives, and physician engagement practices.
- Strong business development, networking, relationship management, and stakeholder engagement skills.
- Excellent verbal and written communication, presentation, facilitation, and interpersonal skills.
- Ability to effectively interact with executives, physicians, employers, elected officials, community leaders, and other key stakeholders.
- Strong leadership, organizational, analytical, problem-solving, and customer service skills.
- Proficiency in Microsoft Office applications, CRM systems, business analytics tools, and presentation software.
- Ability to manage multiple priorities, projects, and stakeholder relationships in a dynamic environment.
Principal Accountabilities
- Serves as the primary liaison between the hospital and key external stakeholders, including employers, physicians, medical staff leadership, business organizations, economic development groups, workforce development agencies, chambers of commerce, community organizations, educational institutions, and government officials.
- Develops, cultivates, and maintains strategic relationships that strengthen the hospital's market presence, enhance community engagement, support physician alignment, and advance organizational goals and growth initiatives.
- Supports employer relations and business development activities by identifying workforce health needs, cultivating client relationships, developing new business opportunities, and expanding occupational medicine and employer-focused healthcare services.
- Serves as a point of contact for employer clients, helps ensure exceptional customer service, resolution of concerns, coordination of service recovery efforts, and identification of opportunities to strengthen and expand partnerships.
- Partners in the promotion of occupational medicine and workforce health services, including workers’ compensation, injury management, pre-employment physicals, drug and alcohol testing, DOT services, wellness programs, immunizations, and related employer healthcare initiatives.
- Coordinates and supports physician engagement initiatives where applicable, including provider onboarding, physician communications, medical staff meetings, recognition programs, executive engagement opportunities, community outreach efforts, and strategic relationship management.
- Develops and executes community engagement, outreach, and stakeholder relations strategies that enhance organizational visibility, strengthen community trust, and support the hospital's mission and strategic priorities.
- Builds and maintains relationships with business leaders, chambers of commerce, economic development organizations, educational institutions, nonprofit partners, community influencers, and civic organizations to identify partnership, sponsorship, workforce development, and community investment opportunities.
- Represents the hospital and health system at business, civic, healthcare, educational, governmental, and community events, serving as an ambassador for the organization and its services.
- Develops and maintains relationships with local, regional, state, and federal elected officials and collaborates with government relations leadership to support advocacy efforts, healthcare policy engagement, and strategic stakeholder outreach.
- Identifies opportunities for executive leadership participation on boards, committees, advisory councils, leadership programs, and community initiatives that advance organizational objectives and visibility.
- Monitors market trends, competitive activity, employer healthcare needs, workforce developments, legislative issues, and community priorities to identify opportunities and risks affecting organizational growth and stakeholder engagement.
- Collaborates with clinical, operational, physician, marketing, communications, human resources, and executive leadership teams to align stakeholder engagement strategies with organizational priorities and ensure effective service delivery.
- Works closely with Marketing and Communications to promote physicians, hospital services, occupational medicine programs, community partnerships, and key organizational initiatives.
- Serves as a trusted resource to employers, physicians, community partners, and other stakeholders by providing education, consultation, and guidance regarding healthcare services, workforce health programs, and organizational resources.
- Prepares and presents reports, analysis, and recommendations related to business development, employer engagement, physician relations, community partnerships, advocacy efforts, and strategic growth opportunities.
- Participates in hospital and health system committees, special projects, and cross-functional initiatives to address operational challenges and support organizational objectives.
- Oversees assigned staff and resources, where applicable, including responsibility for performance management, development, work prioritization, and operational oversight of occupational medicine support functions.
- Demonstrate commitment to the Memorial Hermann mission, vision, values, and services standards in performing all job duties
- Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff
- Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
- Other duties as assigned.
