DNU - System Services Building West
Hybrid
At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.
Job Summary
Position is responsible for leading, directing, and supporting strategic and operational initiatives for an assigned Service Line by working in collaboration with care delivery sites, regional administration, management teams, and medical staff in accordance with established goals and benchmarks. Additionally, responsible for partnering with business development to ensure successful implementation of strategic plans in order to achieve business objectives and enhancing existing lines of business by establishing relationships with physicians, customers, and patient relations. The Program Director of Service Line will operate with accountability to the Vice President of the Service Line, SVP of the Service Line, Care Delivery Site Executives, Ambulatory Executives, MHMG and Post-Acute care networks.MINIMUM QUALIFICATIONS
Education: Bachelor’s degree in Business Administration or a related field; Master’s preferred.
Licenses/Certifications: (None)
Experience / Knowledge / Skills:
Eight (8) to ten (10) years of healthcare experience working in a clinical setting and five (5) years of management experience.
Demonstrated ability to communicate effectively (verbal and written) with all levels of staff.
Ability to lead and implement change.
PRINCIPAL ACCOUNTABILITIES
Develops monitors and directs system-wide initiatives in an assigned key service line ensuring the highest quality care is delivered; identifies needs of participating facilities and service line initiatives and provides for accordingly; remains available, accessible and visible to senior management; recognizes achievements and accomplishments and provides ongoing feedback on performance.
Analyzes and establishes business strategy, adhering to system and facility strategic goals; develops strategic business plans and performs operational analysis; stays up-to-date on new developments in the field and incorporates such in the scope of services; reviews facility policies, procedures, and systems; complies with all applicable regulatory requirements and standards; conducts appropriate promotional activities and participates in system marketing activities.
Participates in overall service line strategic planning initiatives while serving as the conduit between the key campus leadership and the system strategic planning and service line leadership personnel to ensure continuity and execution. Demonstrate leadership by supporting the medical staff in the service area to achieve growth initiatives, quality outcomes, operational improvements and patient satisfaction.
Develops and monitors strategic action plans to include medical staff development, growth and other strategic and operational issues as directed by the Vice President of the Service Line in cooperation with care delivery site leadership. Assures that revenue, contribution margin, quality metrics and growth initiatives meet or exceed budget; prepares and submits reports; forecasts and suggests corrective action to address negative variances; identifies and proposes capital budget items appropriately.
As directed, supports a state of constant regulatory readiness and continuous compliance with applicable standards for specified service line.
As directed, stays abreast of changes in rules and regulations and supports implementation where applicable to care delivery sites.
Identifies quality improvement opportunities based on evidence based clinical practices and third-party benchmarking organizations (US News, Vizient, STS, and other SL specific organizations).
Collaborates with system, regional, and hospital leadership, as well as other key stake holders/teams to establish and monitor SL quality outcomes measures within the appropriate care delivery sites.
Collaborates with the Network Performance Team (NPT) performance and process improvement initiatives to ensure execution on strategic initiatives driven by/with Care Delivery Site Executives, Ambulatory, MHMG and Post-Acute care networks.
Ensures the service line meets performance metrics that reflect patient experience, customer service, quality, and desired patient outcomes. Maintains current knowledge of advancements and developments in service line treatments and service offerings
Provides innovative ideas and a disciplined management approach toward the achievement of Memorial Hermann financial objectives. Provides the conceptual and analytical information to illustrate how the financial investment in development initiatives contributes to the overall objectives contained in the annual operating budget.
May be involved in proactively seeking out opportunities to develop business and capitalizing on market opportunities that are presented, or enhancing existing business through established relationships with physicians, customers, and patient relations.
Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff.
Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
Other duties as assigned.
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