Program Management Director

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Program Management Director based in the United States.

The Program Management Director will lead the successful delivery of professional services across a portfolio of healthcare customers.
You will develop strategic account plans, identify new project opportunities, and partner with Sales and Account Management to shape customer solutions.
Working with multidisciplinary teams, you will oversee complex consulting and implementation initiatives while ensuring high-quality outcomes.
The role combines portfolio management, financial oversight, resource planning, and executive-level stakeholder engagement.
You will monitor project performance, manage risks, and ensure delivery aligns with customer expectations and business objectives.
As a senior leader, you will also drive operational excellence, strengthen customer relationships, and improve service offerings.
This is a full-time, permanent remote opportunity involving collaboration across multiple time zones and occasional business travel.

Accountabilities

In this role, you will oversee professional services delivery across a customer portfolio, ensuring projects meet strategic, operational, and financial objectives. Your responsibilities will include:

• Partner with Account Executives to develop long-term strategies and project pipelines for assigned customer accounts.

• Collaborate with Sales to assess prospective customer requirements and develop implementation proposals before contract signature.

• Engage Professional Services experts to estimate project needs and propose solutions that address customer objectives.

• Maintain visibility into upcoming projects and regularly forecast resource requirements and revenue to support effective staffing decisions.

• Support the development, evaluation, and negotiation of Statements of Work (SOWs) for consulting services and solutions.

• Lead cross-functional delivery teams, including Project Managers, Consulting Leads, and Technical Product Leads.

• Meet regularly with Project Managers and customer stakeholders to assess project health, schedules, margins, utilization, and progress against business objectives.

• Identify, evaluate, and mitigate risks at both project and portfolio levels.

• Collaborate with internal and customer senior leadership to align expectations, processes, and delivery priorities.

• Promote adherence to established delivery best practices and contribute to their continuous improvement.

• Monitor customer satisfaction and champion improvements to professional services offerings and delivery quality.

• Partner with the Professional Services PMO and Finance teams to manage profit and loss (P&L) performance at both customer and portfolio levels.

• Ensure customer accounts achieve appropriate profitability while maintaining strong service quality.

• Serve as an escalation point for complex customer issues and critical delivery situations, helping teams reach effective resolutions.

• Work with peers and Account Management to prioritize deliverables across the customer portfolio.

• Perform all responsibilities in accordance with applicable policies and procedures, including requirements for handling protected health information (PHI) and personally identifiable information (PII).

Requirements

The ideal candidate brings extensive consulting and project management experience, a strong understanding of healthcare technology, and the ability to lead complex customer engagements. The following qualifications and skills are expected:

• Bachelor's degree.

• At least 10 years of consulting and project management experience.

• At least 5 years of experience directly managing a consulting practice or a portfolio of accounts within a Professional Services organization.

• At least 5 years of experience in healthcare insurance, healthcare technology, or a related industry.

• Proven experience overseeing customer-facing service delivery, complex projects, and cross-functional teams.

• Strong analytical and problem-solving skills, including the ability to negotiate solutions that address the needs of diverse stakeholders.

• Demonstrated ability to manage conflict, negotiate effectively, and evaluate Statements of Work.

• Excellent verbal and written communication skills, with the ability to engage confidently with senior executives and C-suite stakeholders.

• Proven ability to influence teams and stakeholders in a matrixed organizational environment.

• Strong customer orientation and commitment to delivering high-quality work and exceptional customer experiences.

• Ability to adapt to changing priorities and manage competing demands in a fast-paced, results-oriented environment.

• Self-motivation, initiative, and the ability to remain effective under pressure.

• A continuous improvement mindset, including the confidence to challenge existing processes and develop better ways of working.

• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.

• Ability to work remotely across multiple time zones and participate in occasional business travel as required.

Benefits

• Annual US base salary range of $192,000–$205,000.

• Full-time, permanent employment.

• Remote work arrangement within the United States.

• Compensation determined by skills, experience, qualifications, education, and other relevant factors.

• Opportunity to lead strategic professional services engagements in the healthcare technology sector.

• Collaboration with senior leaders, customer executives, and multidisciplinary teams.

• Reasonable accommodations available for qualified individuals with disabilities, in accordance with applicable requirements.