Program Manager

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

The Program Manager will work with the Sr. Manager, Business Performance to support a Customer Program and to serve as national Project Delivery (PD) liaison, identifying best practices, driving consistency across the Regions and coordinating communication nationally and Area wide. The Program Manager will apply core principles of Project Management to plan for and align with the Customer’s regional goals with those of the Company. The Program Manager will proactively identify opportunities to streamline process to meet or exceed customer expectations. The Program Manager will be responsible for translation and communication of negotiated Service deals to ensure consistent implementation across all Regions. The Program Manager will assist in setting up national customer reporting and provide guidance to Customer PD team.

Work Authorization Requirement: Applicants must be currently authorized to work in the United States on a full-time basis. This position is not eligible for employer-sponsored work authorization, such as OPT, TN, H1B or any other type of work visa, now or in the future.

Responsibilities

• Serve in a strategic Program Management role for our Customer.
• Identify, communicate and track Customer’s monthly deployment pipeline and budgetary review
• Responsible for translation of the Customer contract as it is rolled out to Customer PD.
• Monitor and facilitate the improvement of Regional Project Management techniques, such as forecasting, deployment reporting, Project Management Tool usage and efficiency.
• Provide on-going resource, workload and financial evaluation and associated recommendations, justifications and forecasts.
• Evaluate internal and external deployment meeting formats to streamline and prioritize information to drive meeting efficiency and value.
• Partner with multiple lines of business to develop best practices and ensure consistent implementation of process changes for Customer.
• Serve as a training resource for Customer Program staff and stand up the Customer Program SharePoint site as a one-stop shop for those processes.
• Serve as Liaison for any system enhancements, facilitating tracking and prioritization of system enhancement requirements.

Qualifications

• Bachelor’s Degree in Business or commensurate experience preferred
• Minimum of five (5) to seven (7) years’ wireless experience including significant program management, project management and construction management
• Exceptional oral and written communication skills and ability to present up to the executive level
• Experience working with financial evaluations for forecasts, justifications and recommendations
• Expert knowledge of Network deployment and implementation
• Expert knowledge of Business Process Management and Project Management Tools
• Strong computer skills

Estimated base salary range: $85,000 - $104,700 USD/annually. 

The base pay range shown is a guideline and reasonable estimate for this role. It takes into account the wide variety of factors that are considered in making compensation decisions. Actual compensation offered may vary from the posted range based upon geographic location, work experience, skill level, certifications, and other business and organizational needs. Non- sales roles may be eligible to participate in a discretionary annual incentive plan. Sales roles may be eligible to participate in a sales incentive plan.

Additionally, this position may be eligible for certain benefits, such as health insurance, life insurance, disability retirement plans, paid time off.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance
• Retirement 401(k) Savings Plan
• Generous paid time off policy including paid parental leave

Zayo is an equal opportunity employer to all protected groups, including protected veterans and individuals with disabilities. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

As part of the application, hiring, onboarding, and/or employment process, Zayo or its affiliates, partners, and vendors may collect, store, and use biometric identifiers and biometric information (collectively, “Biometric Data”), such as fingerprints, facial geometry scans or other unique biological characteristics. Zayo uses CLEAR1, a third-party identity verification service, to verify applicant identity during the hiring process. CLEAR1 may collect Biometric Data, including facial geometry scans and/or other biometric identifiers, to authenticate your identity. Biometric Data will be retained pursuant to CLEAR1’s policies, which can be found here: https://www.clearme.com/clear1-credential-policy-crp. Zayo will not sell, lease, trade, or otherwise profit from any applicant's or employee's Biometric Data. By proceeding with your application, you acknowledge this disclosure. Prior to any collection of Biometric Data — including through CLEAR — you may be presented with a separate consent form and asked to provide your written authorization in accordance with applicable federal, state, and local laws, including the Illinois Biometric Information Privacy Act (BIPA), the Texas Capture or Use of Biometric Identifier Act (CUBI), and other applicable biometric privacy statutes.