Who We Are

Join a team that puts its People First! As member of First American's family of companies, Mortgage Solutions provides lenders with solutions to originate, close and service quality loans. Since 1889, First American (NYSE: FAF) has held an unwavering belief in its people. They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years. We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all. For more information, please visit www.careers.firstam.com.

What We Do

The Program Manager, AI Adoption & Enablement will lead employee adoption, engagement, and operational enablement efforts related to AI technologies across the Lender Division. This role is responsible for coordinating initiatives that help teams understand, adopt, and effectively utilize AI-enabled tools, workflows, and operational solutions to improve productivity, efficiency, collaboration, and customer experience.

This individual will work closely with operational leadership, sales, public relations, product, and marketing to support AI readiness, user adoption strategies, communication plans, governance coordination, and organizational change management activities. The ideal candidate is highly organized, collaborative, and passionate about helping employees embrace new technologies and operational innovation.

What You'll Bring

Employee AI Adoption & Enablement

• Lead initiatives that drive employee awareness, adoption, and effective utilization of AI-enabled tools and workflows across the Lender Division.

• Act as the primary point of contact for the Lender Division AI Center of Excellence stakeholders to discuss program roadmap, status, risks, and goals.
• Coordinate AI enablement programs, employee engagement efforts, onboarding activities, communications, and operational readiness initiatives.
• Partner with operational and business leaders to identify opportunities for AI adoption that improve productivity, efficiency, and employee experience.
• Support development and distribution of AI training materials, internal documentation, FAQs, training, user guides, and best practices.
• Gather employee feedback, adoption insights, operational challenges, and enhancement opportunities to support continuous improvement.
• Help establish and reinforce responsible AI usage standards, governance practices, and operational guidelines.
• Promote a culture of innovation, continuous learning, and AI-enabled operational excellence.

Program & Initiative Coordination

• Coordinate operational AI initiatives, employee enablement activities, and strategic business programs across multiple teams.
• Track timelines, deliverables, risks, dependencies, action items, and adoption milestones.
• Facilitate meetings, stakeholder communications, project updates, and follow-up activities.
• Maintain project documentation, implementation plans, governance workflows, and operational readiness materials.
• Support organizational change management activities associated with AI implementation and operational transformation efforts.

Operational AI Support

• Assist with implementation and coordination of AI-enabled operational tools, workflow automation initiatives, and custom GPT-related solutions.
• Document business needs, operational use cases, workflows, and process improvement opportunities.
• Coordinate user testing, pilot programs, feedback sessions, and adoption monitoring activities.
• Help evaluate operational effectiveness and employee adoption metrics related to AI initiatives.
• Maintain familiarity with generative AI concepts, AI governance standards, workflow automation, and emerging AI capabilities.

Cross-Functional Collaboration & Governance

• Collaborate with operations, sales, public relations, compliance, marketing, HR, and leadership teams to support AI adoption initiatives.
• Coordinate governance activities, approvals, communications, and documentation related to AI programs and operational initiatives.
• Support legal and compliance coordination associated with AI-enabled tools, communications, and operational processes.
• Ensure project documentation, communications, and operational materials remain organized and up to date.

Continuous Improvement & Innovation

• Identify opportunities to improve AI adoption processes, employee engagement strategies, and operational workflows.
• Support development of scalable AI enablement frameworks and operational best practices.
• Monitor industry trends, employee adoption strategies, and emerging AI technologies relevant to lending operations and business productivity.
• Foster collaboration and alignment across teams to support successful AI transformation initiatives.

What You'll Bring

Required Qualifications

• Bachelor’s degree in Business, Operations, Communications, Marketing, Organizational Development, Project Management, or related field.
• 3–6+ years of experience in program management, employee enablement, operational coordination, change management, training coordination, or related roles.
• Experience coordinating cross-functional initiatives involving multiple business stakeholders.
• Strong communication, organizational, facilitation, and stakeholder management skills.
• Experience supporting organizational change initiatives, training efforts, or employee engagement programs.
• Ability to manage multiple priorities and adapt in a fast-paced environment.
• Strong attention to detail, follow-through, and operational coordination skills.

Preferred Qualifications

• Familiarity with generative AI concepts, custom GPTs, workflow automation, or AI-enabled business tools.
• Experience supporting employee technology adoption, AI enablement, operational transformation, or business process improvement initiatives.
• Mortgage, lending, financial services, or regulated industry experience preferred.
• Experience coordinating governance, compliance, or operational approval processes.
• Prosci, PMP, Agile, Lean, or related project/change management certifications are a plus.

Core Competencies

• Employee AI Adoption & Enablement
• Change Management
• Program Coordination
• Cross-Functional Collaboration
• Communication & Stakeholder Engagement
• Organizational Effectiveness
• AI & Automation Awareness
• Operational Excellence
• Process Improvement
• Problem Solving & Adaptability

Success Measures

• Increased employee adoption and effective utilization of AI-enabled tools and workflows.
• Successful execution of AI enablement programs and operational readiness initiatives.
• Positive employee engagement and adoption feedback related to AI transformation efforts.
• Strong cross-functional collaboration and stakeholder alignment.
• Improved operational efficiency and productivity through AI-supported workflows.
• Effective coordination of governance, communication, and organizational change management activities.

Pay Range: $112,400.00 - $149,800.00 Annually

 

This hiring range is a reasonable estimate of the base pay range for this position at the time of posting. Pay is based on a number of factors which may include job-related knowledge, skills, experience, business requirements and geographic location.

 

First American will consider for employment all qualified applicants, including those with arrest or conviction records, in a manner consistent with the requirements of applicable state and local laws (e.g., the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act).

First American intends to conduct a review of an applicant’s criminal history in connection with a conditional offer. First American reasonably believes that a criminal history may have a direct, adverse and negative relationship with the following material job duties for this position potentially resulting in the withdrawal of the conditional offer of employment: handling of confidential, proprietary or trade secret information belonging to First American or its customers, administrating or facilitating financial transactions, and the ability to meet customer-imposed criminal history requirements.

What We Offer

By choice, we don’t simply accept individuality – we embrace it, we support it, and we thrive on it! Our People First culture is inclusive for all employees - not just because it's the right thing to do, but because it's the key to our success. We are proud to foster an authentic and inclusive workplace For All. You are free and encouraged to bring your entire, unique self to work. First American is an equal opportunity employer in every sense of the term.

Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.