Program Manager I

HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual’s journey by creating communities of health within the organizations we serve – so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities.

About the role

🌟 Lead, Inspire, and Elevate Workplace Wellness!

Ready to take the next step in your fitness career? HealthFitness is seeking an enthusiastic and driven Program Manager I - Fitness to lead a dynamic wellness program at our client site in Durham, NC. This is an incredible opportunity to combine your passion for fitness, leadership, and member engagement in an outstanding facility featuring 24-hour access, group fitness studios, personal training services, a recreation center, and a scenic running trail.

🚀 Why This Opportunity Stands Out

🏋️ Manage an amazing fitness destination featuring a wide variety of wellness and fitness offerings designed to engage and inspire members.

🌟 Lead a high-impact wellness program that helps employees improve their health, well-being, and overall quality of life.

👥 Guide and develop a talented team through coaching, mentorship, training, and ongoing professional development.

📈 Drive program success by overseeing daily operations, member engagement, strategic initiatives, and business performance.

💡 Create innovative wellness experiences through engaging onsite and virtual fitness programs, events, and challenges.

🎯 Increase participation and deliver results by fostering a culture of health, motivation, and exceptional customer service.

💪 What You'll Be Doing

✅ Oversee all operational aspects of a thriving onsite fitness and wellness program.

✅ Develop and execute strategic plans that align with client goals and maximize program impact.

✅ Ensure contract compliance and operational excellence while maintaining the highest standards of service.

✅ Design and facilitate wellness initiatives that encourage participation and support healthy lifestyles.

✅ Hire, train, coach, and inspire staff to deliver outstanding experiences and results.

✅ Analyze program outcomes and develop meaningful reports that showcase program value and success.

✅ Provide hands-on fitness leadership through personal training, fitness assessments, exercise prescriptions, facility orientations, and wellness coaching.

✅ Lead and instruct group fitness classes that motivate members and create a positive fitness culture.

✅ Maintain a welcoming and engaging environment through active fitness floor supervision and member interaction.

⏰ Schedule

🔄 Rotating shifts within staffed facility hours:

• Monday-Thursday: 6:00 AM - 7:00 PM
• Friday: 6:00 AM - 5:00 PM

🎉 The Ideal Opportunity For...

🌱 Emerging fitness professionals ready to grow into leadership

🔥 Passionate wellness champions who love motivating others

🤝 Relationship builders who excel at member engagement

📊 Results-driven professionals who enjoy balancing operations, strategy, and hands-on fitness delivery.

Join HealthFitness and become a key leader in creating a vibrant, engaging, and results-driven wellness culture where you can make a meaningful impact every day! 💙🚀

Responsible for managing and directing all operational aspects of an on-site fitness program ensuring the highest level of participation, results achievement, and customer satisfaction in the delivery of programs and services. Also responsible for contract compliance; development of and adherence to the strategic business plan; staff supervision, training, and development; design and facilitation of a variety of health &fitness programs; and various administrative duties including developing outcomes focused management reports.

Key Accountabilities

• Manages all program activities in accordance with HealthFitness operational, quality, safety, and service standards.
• Develops and implements the yearly strategic business plan to identify contract deliverables, program/ service offerings and initiatives, targeted outcomes, and marketing strategy to meet client objectives. Prepares and manages operating budget. Ensures expenditures are made in accordance with applicable policies and procedures.
• May leads regular individual and group staff meetings to ensure associates are informed about HealthFitness, client and program events, initiatives, and status. 
• Ensures contract compliance. Manages client relationship to ensure that high customer satisfaction is maintained and HealthFitness value is reinforced.
• Directs the implementation of individual and group fitness programs, health education activities, motivational programs, and special events; coordinates marketing and communications to maximize program engagement, bringing in HealthFitness Corporate support as appropriate.
• Tracks participant and program data for measurement of individual and program goal achievement, outcomes, and results; creates outcomes focused management reports based on the identified business plan goals and objectives. Manages all record and data management activities at the worksite, ensuring the proper storage, retention, and confidentiality all data collected in accordance with HealthFitness requirements.
• Conducts informal safety checks daily and performs routine safety audits on a weekly, monthly, and quarterly basis in accordance with HealthFitness guidelines.
• Performs staff responsibilities as appropriate including floor supervision, fitness testing, exercise prescription, new member facility and equipment orientations, personal training, and group exercise class instruction. Verifies equipment is well maintained and operating properly; ensures locker rooms are clean and stocked, and coordinates prompt resolution to facility related issues.
• In conjunction with Director Program Management & Engagement, introduces new HealthFitness programs, products, and services to the client.
• Other duties as needed/assigned.

Minimum Requirements

• Associate’s degree or higher in Exercise Science, Health Promotion, Kinesiology or related discipline or equivalent combination of education, current certifications, and experience.
• 2+ years’ related industry experience.
• Industry recognized Group Exercise certification from ACE, AFAA/NASM, ACSM, NCCPT or NETA (if not current must obtain within 30 days of hire).
• NCCA Accredited Personal Trainer certification from an Industry recognized and HealthFitness approved agency (if not current must obtain within 60 days of hire).
• Prior Supervisory experience.
• Current Adult CPR/AED/First Aid certifications from American Heart Association, American Red Cross, National Safety Institute, or American Safety & Health Institute required by start date. (Note: certification must have an in-person component and not 100% online/OSHA compliant).
• Ability to lead, manage and operate a fitness center.
• Strong interpersonal and customer service skills including the ability to motivate others.
• Ability to effectively organize and prioritize work demands.
• Computer proficiency in MS Office including at minimum Word, Excel, and Outlook.
• Applicants must meet hiring requirements including but not limited to pre-employment drug test.

Applicants must meet hiring requirements including but not limited to pre-employment drug test. The compensation range for this role is $24.00 - $26.74/hour. Additional commission opportunities for someone with an industry recognized and HealthFitness approved Personal Trainer certification. The final wage offer will be determined based on factors such as location, qualifications, experience, skill set, and other relevant factors.  We understand that compensation is an important factor when considering a new opportunity, and we strive to provide a competitive wage within the market.

Brand: HealthFitness