Program Manager, Quality and Safety Initiatives

The Program Manager, Quality and Safety Initiatives will manage and implement multiple programs and activities related to patient safety and quality improvement in obstetrical and gynecologic care. Responsible for developing quality and safety advisory board, supporting publication writing and development; coordinating and launching revenue-generating quality and safety products; developing initiatives to promote program growth and revenue. Interact and collaborate with quality and safety advisors, internal and external stakeholders and leaders.

Note: This position is considered Hybrid and will need to commute to ACOG's office located in Washington, D.C.

Duties/Responsibilities:

• Serve as the lead point of contact for the quality and safety programs to support execution of department and organizational initiatives.
• Plan, coordinate, and manage the development and advancement of clinical and non-clinical quality and safety deliverables, including the development of a revenue-generating quality and safety products.
• Support the marketing and launch of quality and safety products and resources.
• Launch and manage the quality and safety advisory group comprised of internal and external stakeholders to support the development of revenue-generating educational offerings.
• Implement and monitor appropriate meeting, reporting, and activity requirements for quality and safety delegation and consultants engaged in QSI work as needed.
• Maintain working knowledge of the ACOG’s resources and guidelines; update files with new resources as needed with clinical input and supervision from the department leadership.
• Develop meeting agendas and materials with department director; compile resources on relevant issues and provide materials as needed; prepare program activity reports of year-to-date site visits; prepare minutes; implement committee decisions.
• Oversee and provide voluntary review of quality of care visit coordination, support to multidisciplinary review team, and using clinical expertise, draft the facility report for each review. Review details before, during, and after site visits; oversee site reviewer consultants; attend site visits, either remotely or in person as needed.
• Manage full development of site review report, address and monitor incorporation of comments received from department director, senior director, and reviewers prior to submission of final report to the hospital as needed.
• Travel as needed to represent ACOG’s quality and safety department.
• Perform other duties as assigned.

Required Skills/Abilities:

• Experience with program management preferred.
• Experience with budget management preferred.
• CPHQ, PMP, or RNC-OBC certifications preferred.
• Must be a team player and have a high sense of urgency and the ability to pivot as priorities are redirected.
• Self-motivated, with the ability to exercise independent judgment, prioritize and implement multiple projects, and collaborate effectively with internal and external partners. Ability to work with diverse teams.
• Strong organization skills and close attention to detail and deadlines.
• Ability to set priorities and manage completion of tasks with limited supervision.
• Excellent oral and written communication skills with copyediting and proofreading experience.
• Problem solving skills and ability to work independently and in a team setting.
• Strong, working knowledge of Windows and Microsoft Office applications (Word, Excel, Outlook, Access, PowerPoint, and Publisher).
• Ability to travel.

Education and Experience:

• Bachelor’s Degree required in nursing or health-related field required, Master’s degree preferred.
• Clinical and quality improvement experience strongly preferred.
• Minimum 5 years of related experience required. Experience working with public health and medical associations preferred.