Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.
At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.
We're on a mission to bring the focus back to what truly matters - patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 3 million providers connected to health plans, and processing over 19 billion transactions annually, our influence is continually expanding.
Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.
The Program Manager, Product supports the Product organization by driving the planning, coordination, and execution of cross-functional product initiatives. This role partners closely with Product Managers, Engineering, Design, Data, Operations, and other teams to ensure product programs progress efficiently from planning through launch. The Program Manager brings structure and visibility to complex initiatives, manages timelines and dependencies, identifies risks and blockers, and facilitates effective communication across teams. This role is an individual contributor position that requires strong collaboration, organization, problem-solving, and the ability to influence outcomes without direct authority.
The ideal candidate is comfortable operating in a fast-paced product environment, managing multiple priorities, and bringing clarity to ambiguous or complex problems.
To be qualified for the role, you have:
Required
- Bachelor’s degree in Business, Product Management, Operations, Technology, or a related field, or equivalent professional experience.
- 3–5 years of experience in program management, project management, product operations, product management, or a related field.
- Experience working in a technology, software, or other product-driven environment.
- Experience working in a regulated industry such as healthcare or financial services. Healthcare background is highly preferred.
- Demonstrated ability to coordinate cross-functional initiatives involving multiple teams.
- Strong organizational and time-management skills.
- Strong analytical and problem-solving abilities.
- Excellent written and verbal communication skills.
- Ability to manage multiple priorities in a dynamic environment.
- Ability to influence and coordinate stakeholders without direct authority.
- Proficiency with common project management, collaboration, and productivity tools.
Preferred
- Experience working directly with Product and Engineering teams.
- Familiarity with Agile/Scrum product development methodologies.
- Experience supporting software or digital product launches.
- Experience with product roadmap planning and prioritization processes.
- Familiarity with tools such as Jira, Confluence, Asana, Monday.com, Smartsheet, or similar platforms.
Core Competencies
- Execution: Consistently drives assigned initiatives forward and delivers against commitments.
- Organization: Creates structure, maintains accurate documentation, and effectively manages competing priorities.
- Collaboration: Builds productive relationships across Product and partner functions.
- Communication: Clearly communicates status, risks, decisions, and next steps.
- Problem Solving: Identifies issues and develops practical solutions.
- Influence: Gains alignment and drives accountability without formal authority.
- Adaptability: Effectively navigates changing priorities and ambiguity.
- Product Orientation: Understands the connection between customer needs, product priorities, technology, and business outcomes.
What you will be doing:
Program Management
- Manage the day-to-day execution of assigned product programs and initiatives.
- Develop and maintain program plans, timelines, milestones, deliverables, and dependencies.
- Coordinate activities across Product, Engineering, Design, Data, Operations, and other stakeholder teams.
- Track progress against commitments and proactively identify potential delays or issues.
- Maintain clear documentation and visibility into program status.
- Ensure action items, decisions, and follow-ups are clearly documented and completed.
Cross-Functional Collaboration
- Partner with Product Managers and functional leads to coordinate execution of product initiatives.
- Facilitate working sessions, planning meetings, status meetings, and project reviews.
- Build alignment across teams with shared goals and interdependent deliverables.
- Follow up on commitments and help teams resolve execution issues.
- Serve as a central point of coordination for assigned programs.
Product Development & Launch
- Support product initiatives across discovery, planning, development, testing, launch, and post-launch activities.
- Coordinate launch readiness activities across relevant Product and business teams.
- Track key launch dependencies and ensure outstanding items are identified and addressed.
- Support development of launch plans, timelines, communications, and readiness checklists.
- Help coordinate post-launch activities and follow-up actions.
Risk & Dependency Management
- Identify risks, issues, dependencies, and resource constraints that may affect program delivery.
- Work with stakeholders to develop mitigation plans and resolve blockers.
- Escalate significant issues when additional support or decision-making is required.
- Maintain program-level risk and dependency tracking.
- Provide timely visibility into changes that may impact scope, schedule, or deliverables.
Product Planning & Operations
- Support quarterly and annual product planning activities.
- Help maintain visibility into roadmap initiatives, milestones, dependencies, and priorities.
- Support Product leadership and Product Managers with planning materials, reporting, and operational processes.
- Develop and maintain dashboards, status reports, and other program-management artifacts.
- Identify opportunities to improve product planning and execution processes.
- Contribute to the development and adoption of consistent Product operating practices.
Communication & Reporting
- Provide clear and concise program updates to Product and cross-functional stakeholders.
- Prepare status reports, presentations, dashboards, and other program communications.
- Communicate changes to timelines, scope, risks, and dependencies in a timely manner.
- Ensure stakeholders understand decisions, responsibilities, and next steps.
Availity culture and benefits:
- Availity is a certified "Great Place to Work"! Culture is important to us and there are many ways for you to make your mark here!
- We have several Culture teams, a Young Professionals Group, and various ways to engage with fellow Availity associates – if you’re near Jacksonville, we have lots of pop up lunches where lunch is provided for everyone when we can see meetings are taking place and we’ve got teams in the office.
- Availity is a culture of continuous learning. We have many resources and experts in our tech stack, our industry and your function that can help get you there too!
- We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!
- We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
- Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
- Interested in furthering your education? We offer education reimbursement!
- Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
- Want to work for an organization that gives back to the community? You're at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.
Next steps:
After you apply, you will receive text/email messages thanking you for applying and then you will continue to receive more text/email messages alerting you as to where you are in the recruitment process.
Interview process:
- Recruiter Recorded Video Pre-Screen
- Interview with Product Manager
- Interview with VP Product Management
Video Camera Usage:
Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.
Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.
Disclaimers:
Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.
Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.
Click the links below to view Federal Employment Notices.
Family & Medical Leave Act Equal Employment Law Poster Pay Transparency Employee Polygraph Protection Act IER Right to Work Poster Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers
