About the team
Studio Z is a world-class creative organization that drives the vision and development of compelling Brand, B2C and B2B communications for all customer touchpoints in the U.S. As a brand, Zillow brought transparency to the real estate market 20 years ago by allowing buyers and sellers to see the value of every home-and we are about to reinvent the industry again. This team will be responsible for understanding the business and delivering delightful experiences to our customers. If you have a passion to make great work for a beloved brand that moves people, we d love to talk with you.
The Program Management team drives clarity and operational excellence across Studio Zs creative work.
At every level of the team, we're focused on making great work happen-managing projects with rigor, keeping communication clear, and ensuring the team is always set up to execute at its best. This role sits within the PM team as a key execution partner, directly supporting the Senior Program Manager and enabling smooth, high-quality delivery across a diverse portfolio of creative work
About the role
Zillow Group is looking for a Program Manager to join the Studio Z Program Management team, reporting to the Senior Manager, Program Management. This is a hands-on, execution-focused role for someone who thrives in the day-to-day rhythm of creative production and brings structure, clarity, and care to every project they touch.
This Program Manager is the day-to-day operational backbone for a subset of Studio Z's creative portfolio. Reporting to the Senior Program Manager, this role keeps projects moving from brief through delivery-managing timelines, communications, and production logistics across a mix of campaign deliverables. The ideal candidate is a detail-oriented, proactive executor who brings calm and structure to a fast-moving creative environment, and who is excited to grow their PM skills in a high-performing, cross-functional team.
This role requires a strong but caring project lead who is invested in the success of the team and sets the bar high.
You will have the opportunity to:
- Use creative problem solving skills to deliver results in a fast-moving, innovative environment
- Guide work toward the best possible outcome, with an eye toward team and business priorities
- Participate in and help shape an evolving process rollout across our team and larger marketing Organization
- Grow your program management skills in a dynamic creative environment, with increasing exposure to resourcing planning, operational reporting, and process improvement over time.
As a Program Manager you will:
- Create, maintain and distribute status-report documents, including detailed project schedules, tracking all projects currently in progress; leads regular status meetings to discuss project status; updates team on any Studio Z and stakeholder revisions
- Develop project plans and briefing documents in partnership with Account that clearly outline deliverables, project approach, and milestones
- Attend and lead briefings as needed, ensuring team members have a clear understanding of deliverables and timing
- Support weekly resourcing meetings by bringing well-organized, up-to-date project requests; flag capacity conflicts and timing risks to the Senior Program Manager ahead of each session
- Facilitates communication between team members to make sure deadlines are met; schedules internal and team creative reviews, ensuring team members are aware of next steps; follows up with written recaps
- Route creative; copy docs, presentations, digital files, and other materials as necessary to appropriate team members for review, proofing, revisions and approval
- Schedules debriefs with Account, Strategy, and Creative team members to discuss feedback/changes after client presentations and confirm next steps
- Ensure operational systems (JIRA, Google forecasting sheets, and DAM) are rigorously maintained
- Maintain accurate and up-to-date project data across operational systems, supporting the Senior Program Manager with the information needed for team-level reporting
- Actively adopt Al tools and productivity solutions that reduce manual effort and improve day-to-day workflow efficiency
This role has been categorized as a teleworker position. Teleworkers do not have a permanent corporate office workplace and instead work from a physical location of their choice, which must be identified to the Company. Employees may live anywhere in Mexico, with availability to travel to Mexico City, as we recommend attendance at occasional office events.
In addition to a competitive base salary and benefits, this position is also eligible for equity awards based on factors such as experience, performance and location.
Who you are
- 5+ years of program management, creative operations, or campaign production experience
- Strong written and verbal communication skills
- Experience working with creative teams (designers, copywriters, editors, etc)
- Collaborative mindset, a desire to get the best work from teams
- Eye for efficiency and creative problem solving
- Project Management tool experience a plus
- Highly organized and detail-oriented, with the ability to juggle multiple projects simultaneously and keep nothing falling through the cracks
- Curiosity about Al and emerging tools, with a drive to embed smarter workflows that expand team capacity
Get to know us
At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help people navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.
How we work is a key part of that transformation. Through Cloud HQ, our strategic approach to distributed work, most employees have the flexibility to work from wherever they’re most productive—enabling us to move fast, stay connected and deliver on our people promise.
Zillow is honored to be recognized among the best workplaces in the U.S.. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2026, and included on TIME’s America’s Best Companies 2026 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.
Zillow Group is committed to fostering an inclusive, innovative environment and to providing equal employment opportunities. We comply with applicable laws that prohibit discrimination in employment and recruitment.
If you have a disability or special need that requires reasonable accommodation during the recruitment process, please contact your recruiter directly.
Qualified applicants will be considered for employment based on their qualifications and ability to perform the functions of the position, without discrimination and in accordance with applicable law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
