Programme Manager

Role:  Programme Manager

Location:  London, United Kingdom

About the role: 

We are seeking a dynamic and experienced Digital Program Manager to build, lead, and scale our new European Content Operations team. This is a foundational role responsible for establishing and managing the processes for digital product content upload, syndication, and monitoring across multiple European markets for some leading brands in the Beauty & Personal care industry. You will manage a growing team of Content Managers and Digital Shelf Analysts, ensuring the brands shine online through accurate, complete, and rapidly deployed content. This role is critical for driving e-commerce excellence and requires a blend of team leadership, operational expertise, and process optimization skills. 

What you will be doing: 

• Team Leadership & Development: 
  • Lead, mentor, and manage a team of initially 4-5 Content Managers and Digital Shelf Analysts. 
  • Plan and execute the scaling of the team to potentially 30+ members as geographical scope expands. 
  • Develop and manage robust onboarding processes for new team members. 
  • Foster a collaborative, high-performance team culture focused on accuracy and efficiency. 
• Content Operations Management: 
  • Oversee the end-to-end digital content lifecycle, including efficient upload and syndication to retailer platforms, primarily leveraging PIM/DAM systems (experience with Salsify is a plus). 
  • Ensure content compliance, completeness, and competitiveness, following brand guidelines and retailer requirements across multiple markets (starting with UK, IE, ES, & PT). 
  • Manage workflows to ensure timely delivery of new PDP information, PDP updates and merchandising content to local markets. 
• Digital Shelf Monitoring & Optimization: 
  • Utilize digital shelf analytics tools (experience with Data Impact is a plus) to monitor content compliance, completeness, and competitiveness on retailer websites. 
  • Analyze data to identify areas for improvement and work with the team to enhance content scores and overall digital shelf presence. 
• Process Improvement & Documentation: 
  • Develop, implement, and continuously refine standard operating procedures (SOPs) for content management, syndication, and monitoring. 
  • Maintain comprehensive process documentation and ensure team adherence. 
  • Identify opportunities for automation and efficiency gains within content workflows and tool usage. 
  • Manage user access and logins for relevant content platforms. 
  • Stakeholder Management: 
  • Collaborate closely with internal stakeholders, including e-Commerce Key Account Managers (eKAMs), Sales, and Marketing teams across relevant markets, to ensure content meets commercial needs. 
  • Liaise with external retailer contacts as needed regarding content requirements and syndication. 
• Project Management: 
  • Manage multiple content-related projects simultaneously, ensuring deadlines and objectives are met. 
  • Track team capacity and project status, providing regular updates to leadership. 

What you need to be great in this role: 

• 5+ years of experience in digital content management, including hands-on experience with Product Information Management (PIM) and/or Digital Asset Management (DAM) systems. 
• Proven experience in leading, managing, and developing a team. 
• Strong project management skills with a demonstrated ability to manage complex workflows, timelines, and resources effectively. 
• Excellent communication skills (written and verbal) with the ability to collaborate effectively across different teams and cultures. 
• Experience working within the Consumer Packaged Goods (CPG) industry. 
• Experience working with Amazon Vendor Central or Seller Central 
• Detail-oriented with a strong focus on accuracy and quality control. 
• Proactive problem-solver with an aptitude for process improvement. 
• Ability to thrive in a fast-paced, dynamic, and evolving global environment. 
• Self-motivated and disciplined, with the ability to work effectively in a fully remote setting. 
• Direct experience using Salsify for content syndication. 
• Direct experience using Data Impact or similar digital shelf analytics tools. 
• Experience within the Beauty industry is strongly preferred. 
• Knowledge of the European e-commerce landscape. 
• Experience in scaling teams and processes across multiple countries/regions. 
• Experience working within a large, matrixed global organization. 

Req ID: 17046
#LI-CK1 #LI-Hybrid #LI-midsenior