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Vancouver, British Columbia, Canada
Onsite
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Job End Date
OngoingNote: Applications will be accepted until 11:59 PM on the Posting End Date.
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.
Job Summary
The Programmer Systems Analyst II designs and builds computer application solutions for existing complex or campus wide computer systems within the Enterprise Automation and Solution Delivery (EASD) portfolio. The incumbent will work collaboratively with the Senior Programmer Analysts.
The incumbent plays an important role in all aspects of the planning, implementation and operation of an enterprise-scale data integration solution for the University of British Columbia that transforms the processes and systems by which data is exchanged between major and minor systems at the university.
Working closely with analysts, technical leads, managers and developers from UBC IT, from the Enterprise Resource Planning (ERP)program and sustainment teams, and from the broader IT community, the incumbent, working in concert with the Senior Programmer Analysts, will develop data integration solutions, including aspects of the UBC Application Programming Interface (API), as necessary, to satisfy the ongoing data integration needs of the University and of the University's major ERP programs.
This is a hands-on delivery role within a multi-disciplinary technical and business team.
Organizational Status
The incumbent is a member of the Enterprise Automation and Solution Delivery (EASD) team, reporting to the Senior Manager, EASD. Work may also be directed and reviewed by a Delivery Manager or Technical Lead.
The EASD is a unit within the UBC Information Technology department responsible for linking all systems and data at UBC to enable the University, faculty, researchers, staff, students and partners to have access to properly governed data through well-documented UBC APIs and other appropriate toolsets.
The EASD is responsible for the selection, acquisition or development, deployment, and operation of the suite of applications related to enterprise integrations. The EASD works closely with core UBC IT and IT Enabled project teams to ensure that all releases to production of integrations and supporting toolsets are of the required quality.
Services are delivered through the use of Information Technology best practices and customer focused processes to enable stakeholders to achieve UBC objectives.
In particular, the incumbent will work with other Programmer Analysts, Business Analysts and Quality Assurance Analysts to ensure the highest quality of solution delivery.
Additionally, the incumbent will interact directly with third party vendors, other University technology professionals and with faculty, staff and students.
Work Performed
Specific Duties
Core Duties:
Consequence of Error/Judgement
Information Technology plays a key role in enabling the University to achieve its goals of becoming one of the world's leading post-secondary institutions. The incumbent plays a significant role in the implementation of enterprise-wide systems and processes. Should these projects not be completed successfully or the results not support the activities of the University, this could compromise the University's ability to achieve its strategic goals and vision. Inability of systems and processes to support the University's needs could seriously compromise daily business activities.
The incumbent takes an active, participatory role in ensuring the reliability and availability of UBC mission critical 24x7x365 systems including application monitoring, tier 2 support, problem analysis and resolution, and ensuring services meet or exceed customer service levels at all times. Errors in judgment, poor planning, or failure to act decisively could have a detrimental effect on these systems. Unreliable systems and code errors that disrupt the reliable operations of these system will damage the reputation of the University.
Supervision Received
Works autonomously in accordance with general instructions as to methods and procedures. Work is reviewed in terms of achievement of desired results.
Reports to the Senior Manager, Enterprise Automation and Solution Delivery (EASD) for daily project-based activities and tasks, and may work under the direction of a Delivery Manager or Technical Lead for specific project tasks. Results are reviewed by the Senior Manager, EASD for achievement of overall project and long-term objectives.
Supervision Given
May provide guidance, coaching and technical leadership to, and provide feedback on performance of less experienced Programmer Analysts.
The Programmer Analyst II may direct and coordinate the work of other Programmer Analysts, Business Analysts, QA Analysts, users and other staff assigned to projects.
Minimum Qualifications
Undergraduate degree in a relevant discipline. In-depth knowledge of applications and the business requirements supporting them. Minimum of five years of related experience, or the equivalent combination of education and experience.
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Preferred Qualifications
Core Competencies:
Collaboration (Intermediate - I):
Actively solicits ideas and opinions from others to efficiently and effectively accomplish specific objectives targeted at defined business outcomes. Openly encourages other team members to voice their ideas and concerns. Shows respect for differences and diversity, and disagrees without personalizing issues. Utilizes strengths of team members to achieve optimal performance.
Communicating for Results (Intermediate - I):
Conducts discussions with and writes memoranda to all levels of colleagues and peer groups in ways that support troubleshooting and problem solving. Seeks and shares relevant information, opinions, and judgments. Handles conflict empathetically. Explains the context of interrelated situations, asks probing questions, and solicits multiple sources of advice prior to taking action when appropriate.
Problem Solving (Intermediate - I):
Applies problem-solving methodologies and tools to diagnose and solve operational and interpersonal problems. Determines the potential causes of the problem and devises testing methodologies for validation. Shows empathy and objectivity toward individuals involved in the issue. Analyzes multiple alternatives, risks, and benefits for a range of potential solutions. Recommends resource requirements and collaborates with impacted stakeholders.
Role Based Competencies:
Accountability (Intermediate - I):
Sets objectives that meet organizational needs. Provides recommendations to individuals and teams on ways to improve performance and meet defined objectives. Monitors and provides feedback on individual and team performance against defined standards.
Business Process Knowledge (Intermediate - I):
Maps full business processes and designs operational process flow. Facilitates group input and drafts proposals for process improvements. Identifies resource implications. Implements process improvement recommendations within the context of overall business processes.
Information Systems Knowledge (Intermediate - I):
Resolves escalated problems of technical support. Identifies root causes. Sets up and integrates new and enhanced information systems. Identifies customer needs and determines the appropriate approach to apply and ensure resolution. Solicits the input of appropriate technical experts and managers as required.