Project Coordinator - IT Service Delivery

Summary

Provides essential project support and resource management tasks for IT Professional Services Projects in support of Project Managers.  Independently coordinates, monitors, and documents activity for small, minimally complex IT projects in accordance with Logicalis Statements of Work, following Logicalis Project Management Office (PMO) methodology and Resource Management Office (RMO) standard operating procedures.

Essential Duties and Responsibilities

• Assists Project Managers by performing project coordination duties including resource assignment, scheduling, back office data management, and closeout activities including, but not limited to:

• Resource schedule management for assignment of engineers and/or contractors to projects; works directly with subcontractor technical resources providing assistance with project preparation, scheduling, and administrative support.

• Creates, and processes ongoing engagements in PSA software including contracts, change requests and other modifications. 

• Assists with tracking and maintenance of subcontractor SOWs in the PSA tool

• Leads small, minimally complex projects that do not require a Project Manager, ensuring contracted delivered services are provided with quality, on time, and within budget.

• Initiates projects and kick-off, including:

  • Schedules new project initiation meeting with Account Executives and Solutions Architects for knowledge transfer of the scope of work from Sales to the assigned Service Delivery Engineer(s)

  • Coordinates and leads project initiation meeting with Customer and Logicalis Project Engineer(s) to review scope and set initial project schedule. 

  • Ensures assigned resources are scheduled and prepared for assigned work

  • Monitors project activity and captures required data accordingly

  • Performs ongoing updates and completion to project specific documents per defined standards; such as resource schedules, project labor time entry, Project Change Requests and Project Closure and Acceptance Documents

• Maintains continuous focus on customer service and quality assurance. Escalates issues for resolution as warranted, engaging PMO Manager for assistance with difficult issues.

• Responsible for coordination of the project through closure.   

• Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis demonstrating behaviors consistent with the organization's values

• Demonstrates teamwork and flexibility by assisting as needed with various ad hoc reporting, backfill support for peers, assistance with service improvement activities, etc.

• Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.

Supervisory Responsibilities

None.

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or experience required to perform the duties of Logicalis Project Coordinator.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience//Technical Requirements/Certifications

Equivalent combination accepted.

Education

• Associates Degree (or higher) in Business Management, Project Management, or Information Technology preferred

• Proficient use of Microsoft Office applications – Excel, Word, PowerPoint, Outlook

Work Experience

• Minimum 3 years’ professional experience preferably with knowledge of project management practices.and/or in an IT Support role (eg.  Service Desk, PC Desktop Support, etc.)

• Will consider applicants with 3+ years of relatable work experience requiring planning, customer service, resource coordination, etc. (example: Events coordinator, customer service dispatcher, or similar work requiring coordination of resources and service delivery)

Certifications

• None required, however any industry recognized certifications in Project Management (PMI),   Information Technology, or Microsoft Office training are beneficial

Other Skills and Attributes

• Strong written and verbal skills.  Must possess ability to deliver concise, professional, and accurate documentation and communications (i.e. meeting notes, ,project updates, escalations)  

• Ability to recognize project improvement areas and adapts well to an ever changing environment.

• Interacts professionally and effectively across technical and business organizations in support of our collaborative and inclusive culture

• Excellent time management skills; ability to manage multiple tasks to defined deadline within constrained timeline.

• Strong planning and organization skills; detail oriented with attention to accuracy.

• Flexibility and willingness to embrace change in a high volume, fast paced environment.

• Willingness and ability to work collaboratively across functional groups with all team members of the organization and take ownership and responsibility for work performed.   

• Maintains high integrity with strong ethics and business values.

Physical Demands

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is required to either be sitting, standing, or in a similar posture as well as talk, see, hear, and use hands and arms.  The employee may occasionally be required to move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may also occasionally lift and/or move up to 10 pounds.

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.

Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance.   We value inclusion and belonging at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.

NOTE: It is Logicalis’ practice that when a client requires medical testing, the employee must accept that requirement as a condition of their assignment and either submit to the tests or show proof they’ve completed the test satisfactorily (i.e., TB Test negative).

Salary Compensation Range:  $48,000 to $60,000