Technical Product Operations Specialist (Project Coordinator IV)
itD is seeking a Technical Product Operations Specialist to support company Product & Regulatory Operations organization in driving product growth, engagement, quality, and operational excellence across multiple platforms. This role will focus on leading program execution, developing data-driven solutions, leveraging AI-powered tools, and implementing technical process improvements that support critical product and business objectives.
The ideal candidate will bring 8+ years of experience in strategy, consulting, operations, or program management, with a strong focus on technical product operations. Candidates should have advanced SQL skills, expertise in Google Sheets, experience with AI-assisted workflows, and the ability to independently manage multiple workstreams while translating complex data into actionable business insights.
Location: Remote – United States (EST time zone only). Candidates may also be considered for a hybrid arrangement in New York City. Please note that remote contractors may be required to work onsite if office policies change.
Duration: 4 Months
We provide comprehensive medical benefits, a 401(k) plan, paid holidays, and more.
Please note that we are only considering direct W2 candidates at this time, as we are unable to offer sponsorship.
Responsibilities
- Drive program execution across multiple products and platforms by launching new initiatives, accelerating delivery, and improving product outcomes through programmatic and technical solutions.
- Analyze and optimize data by writing advanced SQL queries to collect, transform, and interpret product data from multiple sources, identifying trends and insights that inform business decisions.
- Develop and maintain dashboards and reports using data visualization and reporting tools to communicate findings, track performance, and enable real-time stakeholder decision-making.
- Leverage AI tools and automation to accelerate data analysis, streamline repetitive workflows, and prototype innovative solutions that improve operational efficiency.
- Identify and mitigate program risks by proactively evaluating potential roadblocks, developing data-backed mitigation strategies, and communicating updates across cross-functional teams.
- Coordinate cross-functional initiatives by partnering with product, engineering, legal, and operations stakeholders to define requirements, strengthen collaboration, and drive execution.
- Improve operational processes by identifying opportunities for automation, enhancing workflows, and implementing scalable solutions that support product quality and organizational objectives.
Internal Responsibilities
- Attend regular internal practice community meetings.
- Collaborate with your itD practice team on industry thought leadership.
- Complete client case studies and learning material (blogs, media material).
- Build out material to contribute to the Digital Transformation practice.
- Attend internal itD networking events (in person and virtual).
- Work with leadership on career fast-track opportunities.
Required Qualifications and Skills
- 8+ years of relevant experience in consulting, strategy, operations, or program management, with a focus on technical product operations.
- Advanced proficiency in SQL, including Common Table Expressions (CTEs), window functions, joins, aggregations, and data transformations.
- Hands-on experience working with AI agents and AI-assisted workflows to accelerate analysis, automate tasks, and improve productivity.
- Expert-level proficiency in Google Workspace, particularly Google Sheets, including complex formulas, pivot tables, automated workflows, and detailed documentation.
- Demonstrated experience independently managing multiple projects or workstreams simultaneously.
- Strong analytical and critical-thinking skills, with the ability to leverage data to identify problems, anticipate risks, and develop practical solutions.
- Proven ability to manage priorities, organize complex initiatives, and deliver results in a fast-paced, evolving environment.
- Ability to work independently, demonstrate initiative, and drive projects forward with minimal supervision.
- Ability to quickly learn and adapt to new tools, technologies, and technical requirements.
Preferred Qualifications and Skills
- Previous experience working at Meta, particularly within Product Operations (Prod Ops) teams.
- Experience with AI-assisted development, vibe coding, low-code/no-code prototyping, or AI-assisted code generation.
- Familiarity with development environments such as Visual Studio Code (VS Code) or similar platforms.
- Experience building dashboards and data visualizations using tools such as Tableau, Looker, or similar platforms.
- Familiarity with data pipelines, ETL processes, and data infrastructure concepts.
- Experience collaborating with engineering teams on technical specifications, requirements, and product improvements.
- Background in quality assurance, triage operations, or machine learning/artificial intelligence validation workflows.
- Experience developing and implementing testing strategies, including manual and automated testing for products and features.
Education
Bachelor’s degree in a relevant field or equivalent work experience required
Company Description
About itD: We are part of a new generation of consulting and software development company that blends diversity, innovation, and integrity with real business results. Our structure rejects any strong hierarchy, empowering us to deliver excellent results. We are a woman- and minority-led firm. Every day, we challenge ourselves to be considerate, fair and to re-think what great outcomes mean for our customers. This permeates down to how we approach every interaction, on every project, for every client. You’ll thrive here if you are a dynamic self-starter, a difference-maker or someone who wants to deliver great results, without constraints.
The itD Digital Experience: Joining us means you’ll be part of our global community, you have a say about your own career journey, and you’ll get a chance to give back to causes that matter. You will experience working with Fortune 500 companies and high-performance teams across numerous industries. itD offers our employees excellent benefits such as medical, dental, vision, life insurance, paid holidays, 401K + matching, networking & career learning and development programs. We are growing and we want to see you grow! Visit https://itdtech.com/careers to learn more about what working at itD can mean for you.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law. itD is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or to perform the essential functions of a position, please contact us at recruiting@itdtech.com and let us know the nature of your request and your contact information.
Additional Info
Dynamic environment in a culture of respect, empowerment and recognition for a job well done, apply today!
