Project Coordinator - Workplace Technology

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Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

What this job involves:

JLL is hiring a Project Coordinator, Workplace Technology for one of it's telecommunication clients. The Coordinator plays a critical role in supporting our client's workplace technology ecosystem, providing hands-on technical support with administrative project coordination. This position requires a highly organized professional who thrives in fast-paced, multi-faceted environments where technology and programs evolve continuously. The ideal candidate demonstrates exceptional adaptability, navigates ambiguous situations with confidence, and has a genuine passion for technology and continuous improvement.

This role has flexibility work remotely in Toronto area with requirements to be on-site with the client as needed.

What your day-to-day will look like:

• Manage solution troubleshooting and support, ensuring prompt, thorough responses to stakeholder inquiries.
• Support and deliver engaging demonstrations and training sessions tailored to diverse audience technical proficiency levels.
• Develop comprehensive training materials including quick reference guides, video tutorials, and interactive walkthroughs that promote solution adoption.
• Identify recurring pain points through support interactions and provide improvement recommendations. 
• Support the execution of the workplace technology roadmap, as established by Program Management..
• Identify opportunities to streamline workflows, reduce manual processes, and enhance user experience across the technology portfolio.
• Support end-to-end rollout activities including stakeholder communications, distribution logistics and training requirements.
• Maintain a centralized project documentation repository including meeting notes, decision logs, communication templates, and stakeholder rosters. 
• Support the Project Manager, Workplace Technology in facilitating user testing groups and feedback collection activities. 
• Support vendor management, procurement and invoicing process, ensuring accuracy and timely submission to appropriate teams while maintaining budget awareness.
• Act as primary point of contact for routine administrative inquiries and coordination requests.

Required Qualifications:

• Minimum of 3 years relevant professional experience in operations, administrative support, project coordination, technical support, or commercial real estate environments
• Demonstrated experience providing support to varied departments and teams.
• Service-oriented approach with commitment to exceeding stakeholder expectations
• Experience coordinating project activities and providing administrative support in technology or operations environments
• Strong documentation skills with ability to create clear, user-friendly guides and reference materials
• Exceptional communication skills (written and verbal) with ability to translate complex technical concepts into accessible language for non-technical audiences
• Meticulous attention to detail with a strong quality assurance mindset and commitment to accuracy
• Outstanding organizational skills with ability to manage multiple concurrent priorities and competing deadlines
• Demonstrated critical thinking and problem-solving abilities, particularly in ambiguous situations with limited precedent
• Proven resilience and adaptability in fast-paced, constantly evolving environments
• Strong administrative skills with attention to process, procedures, and compliance requirements
• Proficiency in Google Workspace (Docs, Sheets, Slides, Sites) 

Preferred Qualifications:

• Active interest in workplace technology trends, particularly PropTech, CRETech, and emerging workplace solutions
• Familiarity with Agile methodologies and experience working in iterative development environments
• Experience in delivering training and knowledge transfer across diverse technical skill levels

 

58,000.00 – 62,000.00 CAD per year

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

On-site –Toronto, ON

Opening Type:

Replacement

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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