Job Description
Join Intelligent Technical Solutions as a Project Engineer III, where you’ll play a key role in delivering reliable and effective IT solutions for our clients. This role requires strong technical expertise in cloud, server, or network environments, along with the ability to manage project implementation from start to completion. The ideal candidate is a hands-on problem solver who takes ownership of technical work, collaborates effectively with clients and internal teams, and ensures successful project outcomes.
Job Responsibilities
- Manage infrastructure projects from discovery and planning through implementation, testing, cutover, documentation, and final handoff.
- Assess client environments, validate project scope, identify discrepancies, and establish implementation and rollback plans.
- Implement and migrate cloud, server, identity, endpoint, and network infrastructure based on the candidate's technical specialization.
- Configure, upgrade, and troubleshoot Microsoft 365, Azure, Windows Server, firewalls, switches, wireless networks, VPNs, and related technologies as applicable.
- Coordinate with clients and internal teams regarding project requirements, maintenance windows, service interruptions, and implementation timelines.
- Maintain accurate project status, time entries, technical configurations, and as-built documentation in company systems.
- Conduct post-implementation reviews and provide complete handoffs to the service desk and relevant internal teams.
- Identify implementation risks, resolve technical issues, and escalate architecture decisions when necessary.
Job Qualifications
Required Qualifications
- Experience: 10+ years of IT experience, including at least 4 years of hands-on experience in the selected technical track.
- Project Delivery: Able to independently manage and execute projects end to end, from planning and implementation through testing, cutover, documentation, and final handoff, with minimal supervision.
- Technical Expertise: Strong hands-on proficiency in either Cloud & Server Engineering or Network Engineering, including the relevant technologies listed below.
- Client Communication: Ability to explain technical changes, project timelines, and service interruptions to non-technical stakeholders in spoken and written English.
- Work Environment: Experience working across multiple client environments and remotely; must be available for scheduled after-hours or weekend cutovers when required.
- Certifications: At least two current certifications relevant to the selected technical track or demonstrated equivalent technical experience.
Technical Specialization
Candidates must be strong in at least one of the following tracks.
Cloud & Server Engineering
- Microsoft 365, Exchange Online, Entra ID, identity management, and tenant or mailbox migrations.
- Azure infrastructure, AWS, GCP, Windows Server, Active Directory, DNS, DHCP, Purview, Sentinel, and Virtualization.
- Microsoft Intune, endpoint deployment, device compliance, and security policies.
- SharePoint Online, OneDrive, Teams, hybrid identity, Power Automate and PowerShell automation.
Network Engineering
- Firewall configuration, migration, deployment, security policies, NAT, and VPN technologies.
- Switching, VLANs, routing, and network segmentation.
- Wireless infrastructure, access points, authentication, RADUIS, and controller migrations.
- ISP cutovers, IP addressing, network redesign, and SD-WAN solutions.
Candidates should have independently delivered at least 5 projects or migrations relevant to their selected track.
Preferred Qualifications
- Previous experience in a Managed Service Provider (MSP) or multi-client environment.
- Experience with infrastructure automation, backup and disaster recovery, network monitoring, or security platforms.
- Additional relevant cloud, server, networking, or security certifications.
Job KPI’s
- Billable Utilization: The percentage of time spent on billable client project work while maintaining accurate time entries.
- Project Delivery: Successful completion of assigned projects within agreed timelines, scope, and quality standards.
- Documentation Quality: Accuracy and completeness of implementation notes, as-built documentation, and knowledge base updates for completed projects.
- Client Satisfaction (CSAT): Feedback provided by clients through post-project or service satisfaction surveys.
- Timesheet Compliance: Timely and accurate submission of timesheets in accordance with company standards.
Job Requirements
- A home office set up that meets the following:
- Windows 11 with an Intel i5 or i7 (8th generation or newer), or
- AMD Ryzen 5 or 7 (2000 series or newer), or
- macOS 12 or newer.
- Computer: A working computer with a minimum of 8GB RAM and one of the following:
- Internet: Stable internet connection with at least 25 Mbps download and upload speeds.
- Audio Equipment: A quality headset with a noise-cancellation feature for meetings.
- Mobile Device: A smartphone capable of installing the Microsoft Authenticator app.
- Webcam: An HD webcam for video calls.
- 2nd Monitor
- UPS (Uninterruptible Power Supply) if using a desktop (Not needed if using a laptop)
- A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
- Excellent command of the English language both spoken and written
- Able to work full time for 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
- Able to pass our online behavior and cognitive assessments.
- Preferably, at least two of the following certifications: CompTIA A+, CompTIA Network+, CompTIA Security+, 3cx Basic Certified Engineer.
- Able to provide NBI Clearance (for PH applicants).
Compensation
Pay rates start at $14.79/hour and vary by experience and location.
Benefits
- Comprehensive Health Plans / HMO (Employee & Dependent/s)
- Life Insurance
- Flexible Benefit Reimbursement (Dental/Vision/Mental Health/Wellness/Government Contributions)
- Paid Time Off (starts at 15 days per year)
- Maternity/Paternity Leave
- Paid US Holiday
- Night Shift Bonus
- Salary Advancement/Loan
- Health & Wellness Program
- Company-paid training and certification
Fraud Alert – Recruitment Scams
Intelligent Technical Solutions (ITS) has been made aware of fraudulent job postings and communications misrepresenting our company. Applicants are advised to exercise caution and apply only through official ITS channels.
- ITS does NOT request payment or financial information at any stage of the hiring process.
- Sensitive personal information (e.g., Social Security numbers) will not be requested prior to a formal offer.
- We have become aware of fake profiles on LinkedIn, Facebook, and other social media platforms impersonating our employees and falsely claiming to represent our company. Please exercise caution when interacting with these accounts.
- If you receive suspicious messages or requests, do not engage. Report them to careers@itsasap.com.
- All verified job openings are posted here: https://www.itsasap.com/job-openings.
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