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Cape Town, Western Cape, South Africa
Onsite
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We are looking for a Project Engineer for our Service Hub in Cape Town.
About us
Damen Services has a global coverage with service hubs worldwide and its head office in the Netherlands Services offers a broad portfolio of services for the entire lifecycle of a Damen-built vessel. This includes handling warranty claims, providing training, spare parts, maintenance, and performing modifications and repairs.
This solution driven approach is reflective in the behavior of its employees; They are always available, proactive, keep their promises, and always go above and beyond what is asked of them. Within the Services department, the question is always: How can we make this happen?
The organization is based on a decentral management model, with area teams that are end-to-end responsible for selling and delivering services in their area. Area teams usually consist of a multi-disciplinary team of commercial and operational roles, both in the head office and in the service hubs. A centrally governed part of the organization covers specialized commercial services, acts as an expertise and knowledge center on Damen service and provides operational, commercial and staff expertise in support of the area teams.
Clients of Damen Services recognize excellent service in the behavior of our employees, who are available to clients, pro-active, solution oriented and willing to go the extra mile when needed. Within Services we use the slogan ‘We Care’, that is what we do for our products, services, clients and people. The core question always is how to make things happen.
For this position, you will join the Damen Services Hub - Cape Town, part of the Africa region, and will work closely with both regional and global colleagues.
The role
As a Project Engineer, you’ll play a key role in supporting our customers with remote- or onsite technical assistance, logistics and supply chain coordination. Reporting to the Operations Manager and working alongside account managers, you'll manage the entire warranty process or commercial Project. From the initial inquiry through to delivery of the service - ensuring efficiency, accuracy, and a customer-first mindset. Given the nature of the role, compensated overtime and weekend work outside of regular hours should be expected
Speed, thinking in solutions, organization and communication are key in this role!
You are busy all day long filtering information, devising and organizing solutions and keeping the customer informed of developments, wherever they are in the region.
Key Responsibilities
As Project Engineer, your main duties will include:
Lead and oversee the execution of commercial projects from initiation to completion, including writing specifications for larger commercial projects.
Provide warranty support across multiple vessels and a wide variety of customers.
Assess and respond to incoming warranty requests from customers in a timely and professional manner.
Offer proactive solutions and proposals to meet client needs.
What You Bring
Qualifications & Skills:
Personal Attributes:
What we offer
At Damen we realize that supporting and managing many talented individuals is of great essence. We understand that the key to success is to find the right person for the right job. That is why we continuously invest in your development.
Damen offers you (in case of full-time employment):
Our benefits include:
The Services team is a close team that is going the extra mile for each other. Would you like to be part of this and contribute with your practical knowledge? Apply now via the application button. A letter of motivation with your application is highly appreciated.
Recruiter:
Email:
iulia.vilcu@damen.comPlease apply through the Apply Button. Due to GDPR reasons we cannot accept applications by email.