Job Summary:
Independently plan and manage multiple concurrent Sansio implementation projects for EMS, fire, and public safety agencies, from kickoff through go-live. Deliver customer training and ensure successful, on-time, on-budget launches.
Job Description:
Project Manager
Overview
Independently plan and manage multiple concurrent Sansio implementation projects for EMS, fire, and public safety agencies, from kickoff through go-live. Deliver customer training and ensure successful, on-time, on-budget launches.
Reports to Director, Professional Services and Support.
Primary Responsibilities
Project Delivery
- Plan and manage multiple concurrent implementation projects, coordinating timelines, tasks, and resources with internal teams to meet project timelines and budgets.
- Execute customer implementations following the Sansio implementation processes and best practice guidelines.
- Deliver end-user and admin training, remotely and on-site.
- Assess and mitigate project risks and issues; provide regular status reporting to customers and internal stakeholders.
- Identify scope changes and manage customer expectations, escalating to PS leadership when needed.
- Use AI tools to streamline project delivery and training content.
Customer & Product
- Build and maintain functional and technical knowledge, gainng subject matter expertise, across Sansio's product lines and offerings.
- Share lessons learned and ideas to improve customer experience and implementation workflow with PS and Product leadership.
- Identify expansion opportunities (add-on modules, additional agencies, integrations, training) during implementations and post-go-live check-ins, and hand off qualified leads to Sales.
- Support presales and customer advocacy efforts, including scoping, hour estimates, demos, SOWs, customer references, case studies, and webinar or user group content.
Support & Coverage
- As needed, act as backup to other PS&S team members, including possible periodic on-call rotation.
- As needed, provide additional post-implementation support to customers on a tier-2 level within area(s) of subject matter expertise.
- Other duties as assigned.
Success Measures
- Utilization against target.
- Customer satisfaction (CSAT) survey results.
- Project hours/budget variance (actual vs. estimated).
- On-time go-live rate for assigned projects.
Working Conditions
- Travel to customer sites and corporate meetings as required (expected 10%–20%).
- Support customers across US time zones; occasional early mornings or evenings for go-lives.
Required Qualifications
- 3+ years of project management or software implementation experience, including ownership of timelines, scope, and stakeholder communication for multiple concurrent customer projects.
- Proven ability to manage project scope, risks, and budgets.
- Experience delivering software training or presenting to customer groups.
- Track record of managing deadlines and follow-through across competing priorities.
- Demonstrated customer service or customer relationship management skills.
- Working knowledge of project management and CRM tools.
- Working knowledge of SaaS/web-based applications and system integrations and data exchange.
- Ability to independently solve complex problems following established policies and procedures.
- Excellent communication skills (written and verbal).
- Self-motivated, organized, and able to work independently in a remote environment.
Preferred Qualifications
- Field or clinical background (EMT, Paramedic, Firefighter, or clinician).
- Project management certification (PMP, CAPM) or Agile/Scrum training.
- Familiarity with NEMSIS and state EMS reporting requirements.
- HealthcareIT or HIPAA-regulated data experience.
Education
- Bachelor’s degree, or an equivalent combination of education and relevant experience.
Worker Type:
Regular
Number of Openings Available:
1
