At ALS, we encourage you to dream big.
When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future.
Project Manager
Location: ALS Environmental – Saskatoon, Saskatchewan
Reports to: Client services manager, Saskatoon
Shift: Monday to Friday: 7.5Hr/ Overtime and weekend emergency coverage is required.
About the Position
This position requires dealing with incoming client calls and emails, assisting clients with data and logistical questions and concerns, and dealing with emergency client requests. Business development makes up 10% time, in keeping with ALS Experience requirements and 20/20/20 directive.
Specific Responsibilities
- Act as a contact for clients (via phone, email, fax or other media) and manage own client portfolio;
- Coordinate medium and large client accounts and profiles as designated by the Client Services Manager and acting as regional PM on some National client accounts;
- Ensure that client communications are returned promptly, as specified in customer service manual guidelines or as determined by local management;
- Review client chain of custody forms;
- Review and approve data reports and invoices;
- Log sample data into GEL system as emergency back-up for Support Services
- Maintain and update client information (contacts, addresses, etc.);
- Initiate and issue Client Complaints (CC), Corrective Action Reports (CAR) and Rechecks;
- Ensure any client special reporting requirements are carried out;
- Ensure completion and transmission of final and draft client reports;
- Provide direction, information and specifics on client samples and projects to appropriate laboratory, sample management, sales and office services staff;
- Maintain communication with laboratory staff on general lab turnaround times and relay appropriate information to clients;
- Proactive communication with staff on any special client requests;
- Provide information to clients on branch services, capabilities, qualifications, turnaround times, etc., as required;
- Verify problematic incoming sample shipments, ensure that sample submissions match Chain of Custody forms;
- As part of the client services group in direct communication with clients, minimum 10% time will be devoted to sales and marketing efforts as directed by manager.
- Adhere to Company policies, procedures, and directions regarding standard of workplace behaviour;
- Work in a safe manner in accordance with the ALS Health and Safety Program;
- Observe established safety regulations and comply with all ALS health and safety policies and procedures;
- Position acceptable for 50/50 work from home split.
- Other duties as assigned.
Required Knowledge, Skills & Abilities
- Excellent English communication skills required (auditory, verbal, written, and reading);
- Intermediate user of Microsoft Office (Word, Excel and Outlook), with good computer skills;
- Excellent interpersonal skills, with positive and energetic outlook;
- Good organizational skills with high attention to detail;
- Ability to work independently and as part of a team;
- Strong work ethic and willingness to take on varied tasks as required;
- Commitment to ongoing professional development and a client-focused attitude.
Required Qualifications
- Technical Diploma or Degree in Chemistry or industry related Science discipline or experience in ALS laboratory Log-in & receiving, analytical chemistry experience or ALS Client Services is preferred.
- 1 to 2 years’ experience in Environmental Chemistry or related field;
- One year of experience in Customer Service or Sales.
Physical Demands
- Able to stand or sit for a full shift;
- Ability to lift up to 50 lbs./23 kg and carry for short distances in case of handling client samples;
- Manual dexterity to perform intricate or repetitive tasks.
- Experience with ALS business systems is an asset
Working at ALS
The ALS team is a diverse and dedicated community united by our passion to make a difference in the world.
Our values are important to us, and shape how we work, how we treat each other and how we recognise excellence.
At ALS, you’ll be supported to develop new skills and reach your full potential. We invest in our people with programs and opportunities that help you build a diverse career with us.
We want everyone to have a safe, flexible and rewarding career that makes a positive impact on our people, the planet and our communities.
Everyone Matters
ALS is proud to be an equal opportunity employer and is committed to fostering an inclusive work environment where the strengths and perspectives of each employee are both recognised and valued.
Qualified candidates will be considered without regard to race, colour, religion, national origin, military or veteran status, gender, age, disabilities, sexual orientation, gender identity, pregnancy and pregnancy-related conditions, genetic information and any other characteristics protected by the law. We invite resumes from all interested parties, including women, First Nations, Metis and Inuit persons, members of minority groups, and persons living with disabilities.
ALS also welcomes applications from people with all levels of ability. Reasonable adjustments to support candidates throughout the recruitment process are available upon request.
Eligibility
To be eligible to work at ALS you must be a Citizen or Permanent Resident of the country you are applying for, or either hold or be able to obtain, a valid working visa.
How to apply
Please apply on-line and provide a resume & cover letter that best demonstrate your motivation and ability to meet the requirements of this role.
