About FWD Group
FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves over 40 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the Hong Kong Stock Exchange under the stock code 1828. For more information, please visit www.fwd.com
FWD Technology and Innovation Malaysia Sdn. Bhd., known as FWD TIM, was established in late 2019. Strategically located in Kuala Lumpur, FWD TIM serves as a pivotal shared service location within FWD Group, providing services to multiple markets across the Group. FWD TIM houses a diverse and talented workforce focused on essential business and technology services such as information security, cloud operations, IT solutions delivery, digital and data, actuarial, finance, investments, and customer service, among many others. FWD TIM is dedicated to drive and deliver operational excellence and efficiency, foster innovation and ensure regulatory compliance across all business functions as well as maintain a competitive edge in the market.
Purpose
- To plan, initiate, manage and deliver assigned FWD / TIM program and/or projects on time, on budget and meeting the business objectives.
- To steer and supervise project team across different projects or workstreams in a project/program to successful completion.
- To work with senior management on TIM PMO direction and scope based on strategic needs; Influence peers, stakeholders and leaders to make the effective decisions.
- To drive technical team to deliver business values targeted in the project / program together with stakeholders and project sponsor.
- To perform project / program planning and management tasks including stakeholder management, tasks assignment and scheduling, monitoring and reporting, team and resources management, quality management, budget and cost control, and change control according to the Company’s
- policy and guideline.
Key performance indicators
- Program/Project Completion: Successful and timely completion of TIM project / program assigned, managed and/or supervised.
- Business Objectives: Accomplishments of key objectives of the project / program managed and executed.
- Resource Utilization: Effective utilization of project resources by PMO to deliver and complete the program / project, including human resources, budget / cost, and equipment.
- Stakeholder Satisfaction: Engagement, experience and satisfaction of all stakeholders, including project sponsors, steering committee, project managers, internal and external team members, and business users.
- Project Governance Compliance: Application and adherence of PMO governance framework, FWD guidelines / policies, project management best practices.
Qualifications / experience
- Bachelor degree, in Computer Science, Information Systems or related field.
- Professional certifications in project management (e.g. PMP, PgMP) and Agile (Agile SAFe, Scrum master) is preferred.
- At least 8 years hands-on project and program management experience, with proven track records in bringing complex, large-scale projects / program to success.
- At least 3 years of experience in Agile practice.
- Experienced in supervising project team and managing mid-to-large teams. Exposure to working with regional and global teams is preferred.
- Extensive project management skills in planning, budgeting, tracking, status reporting, stakeholder management, etc.
- Sound understanding of various technology platforms across Applications, Desktop, Systems, Servers, Data Center, Storage, etc
- Banking/Insurance industry experience is preferred.
- Non-IT project and program management (e.g. HR, Finance, and Share Services) exposure is an added advantage.
Our competencies
- Understand business practices, approaches, organization, politics, and culture
- Promote PMO best practices in-line with functional and company business goals
- Assess the current TIM Program and project gap to develop, coordinate and implement changes to meet the new requirements
- Manage program and projects; planning, prioritizing, and administering work
- Excellent mathematical and problem-solving skills.
- Highly accurate and detail oriented.
- Strong sense of responsibility and eager to learn
- Good command of spoken and written English
