Project Manager II

Job Description:

Hawthorn River, a Computer Services Inc. (CSI) company, is looking for an experienced and customer-focused Project Manager II to help financial institutions successfully adopt and launch Hawthorn River’s loan origination software. The Project Manager is responsible for leading the end‑to‑end delivery of projects.  This role ensures projects are delivered successfully—from initiation through closure—while managing timelines, risks, and stakeholder expectations. This individual will manage multiple, complex, cross‑functional projects and work closely with internal teams, customers, and senior leadership to drive results.

Key Responsibilities:

Project Initiation

• Drive effective hand over from project sponsors
• Lead and facilitate project kickoff meetings
  
  

Project Planning

• Develop and refine project plans based on scope, complexity, and impact
• Review project plans and key milestones with customers
• Identify and align on critical success factors
  
  

Project Execution

• Establish and manage overall project setup
• Maintain regular communication with project teams to ensure progress
• Proactively identify and manage risks, issues, and dependencies
  
  

Monitoring & Controlling

• Track project progress against plan, scope, and timeline
• Review time reporting to ensure alignment with planned effort
• Lead regular internal and client status meetings
• Provide consistent written status updates
• Escalate risks and issues that may impact project success
  
  

Project Close

• Lead post‑project reviews to capture lessons learned
• Collect customer feedback and measure satisfaction
  
  

Continuous Improvement & Leadership

• Contribute to improving project management processes, tools, and methodologies
• Identify opportunities to increase efficiency, cost savings, and profitability
• Mentor and support other Project Managers as needed
• Serve as a backup to department leadership when required
  
  

Required Qualifications

• 5+ years of experience managing multiple, complex projects
• Proven ability to manage cross‑functional initiatives and stakeholders
• Strong communication, organization, and problem‑solving skills
• Ability to manage competing priorities and drive projects to completion
• Bachelor’s degree or equivalent experience
• Must be able to travel up to 20% for this position.
  
  

Preferred Qualifications

• PMP (Project Management Professional) or CAPM certification
• Familiarity with project management tools and Agile methodologies
• Experience with loan origination processes, lending workflows, or financial institution operations, including familiarity with the loan lifecycle from application through closing and funding.
• Experience implementing SaaS, banking technology, lending platforms, core-adjacent systems, or other customer-facing financial software solutions.

As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com 

CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary

CSI is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at recruiter@csiweb.com and we will work with you to meet your accessibility needs.

For applicants residing in California, please read Privacy Notice for California Residents | CSI (csiweb.com)

Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.