Project Manager (Public Warning)

What you’ll do:

• Plan, organize and manage all phases of a project life cycle to ensure successful delivery. This includes developing and managing project governance plans, project schedules, team goals and success criteria, project milestones, and budgets.
• Takes ownership and responsibility for project budget and timeline, issue management, risks, decisions and the overall success of a project.
• Leads requirements gathering sessions and collaborates with project governance team to document and gain sign-off on all deliverables, including design documentation and user test plans.
• Demonstrates the ability to understand the operating styles of others as well as team/client relationships, team dynamics, and adjusts behavior accordingly to succeed.
• Support the formal governance model supplied by the customer
• Recognizes environmental or cultural nuances and adapts.
• Track project performance, specifically to analyze the successful completion of short and long-term goals
• Meet budgetary objectives and adjust project constraints based on financial analysis
• Manage the relationship with the client and all stakeholders
• Perform risk management to minimize project risks
• Establish and maintain relationships with third parties/vendors
• Create and maintain comprehensive project documentation
• Meet with clients to take detailed ordering briefs and clarify specific requirements of each project
• Willing to maintain a flexible schedule to collaborate with delivery team members in Europe, Asia, and the US, when needed, and open to traveling to these locations occasionally for training.
• Track customer satisfaction KPIs. Develop and manage action plan to continuously improve these metrics.
• Troubleshoot customer concerns and work with management team to ensure that critical issues are documented and escalated in an expeditious manner for resolution
• Serve as a customer advocate within Everbridge and report customer feedback internally to Account Management, Product Management and Engineering

What you’ll bring:

• Bachelor’s in business, Computer Science or related a plus
• Extensive experience in a customer-facing role is required
• Experience in deploying systems in either International Telco or Government domain
• Significant experience of managing large, technical projects
• Proven experience working in a matrix environment, managing multiple stakeholders
• Works effectively in a dynamic environment with changing priorities
• Strong project management skills (PMP Certified or at minimum CAPM)
• Ability to handle & support conflicting priorities
• Working knowledge of highly available architectures, computer security, telephony, and networking.
• Proven track record in coordinating internal departments and resources to solve complex customer support or implementation problems.
• Excellent verbal, written and interpersonal communication skills
• Strong critical thinking, analytic, and problem-solving abilities
• Ability to facilitate and lead cross-functional teams
• High energy level and a “can do” attitude
• Strong time management skills with proficiency with the Microsoft Office Suite, Salesforce.com and web-based applications
• Understand Business Continuity or Emergency Management practices