Make an impact with NTT DATA
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Your day at NTT DATA
The Senior Associate Client Project Manager is a developing subject matter expert, responsible for leading and directing concurrent client projects classified as standard.
This role may also be involved in larger-scale projects supervised by a Senior Project and/or Program Manager.
The primary responsibility of the Senior Associate Client Project Manager is to interface with all project stakeholders to take projects from original concept through to final implementation, including handing over to Operations (whether internal to the organization or into the client's support operations).
Key Responsibilities:
- Interfaces with all project stakeholders to take projects from original concept through to final implementation.
- Contributes to the pre-sales process by providing proposals.
- Ensures that the project delivers the as-sold solution, remains within baseline budget, and is delivered on time while achieving quality criteria and maintaining client satisfaction.
- Manages client satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
- Manages the entire project lifecycle, ensuring that client requirements are met, timelines are adhered to, and deliverables are achieved.
- Facilitate cross-team coordination and foster collaboration
- Ensures effective project planning, stakeholder management, team coordination, risk mitigation, and quality assurance.
- Performs any other related task as required.
Knowledge and Attributes:
- Relevant project management skills, including the ability to plan, organize, and execute projects from initiation to completion.
- Ability to establish strong relationships with internal stakeholders and external clients.
- Ability to manage customer satisfaction, commitment, and expectations to high service levels and manage escalations adequately.
- Good written and verbal communication skills.
- Ability to work in high-pressure environments.
- Ability to manage urgent tasks simultaneously.
- Some business acumen and commercial skills.
- Passionate, strong initiative, self-driven with a commitment to succeed.
- Some influencing ability whilst taking a collaborative approach.
- Decisive with good attention to detail ability.
- Ability to promote project services to both internal stakeholders and external clients.
- Competent in project change management.
- Familiarity of the industry, domain, or technology related to the client's project.
- Relevant problem-solving and analytical skills to identify and address issues that may arise during project implementation.
Academic Qualifications and Certifications:
- Bachelor's degree or equivalent in business and / or project management or related field.
- Relevant project management certifications preferably PMP required.
- ITIL certification is beneficial.
Required experience:
- SAP project implementation (ERP, SuccessFactors)
- Project management experience preferably in a multinational professional services environment.
- Client engagement experience.
- Demonstrated understanding of the project life cycle.
- Demonstrated competency in project change management.
- Experience managing expectations when balancing alternatives against business and financial constraints.
Workplace type:
Hybrid Working
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune
Global 100. We are committed to accelerating client success and positively impacting society through
responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with
unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and
application services. Our consulting and industry solutions help organizations and society move
confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more
than 70 countries. We also offer clients access to a robust ecosystem of innovation centers as well as
established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each
year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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